This one happened way back when I first started working at the chicken store. I was alone on front register and drive-thru again because my managers either appreciated that I'm a multitasker or they were just horrible people. Running back and forth all the time from register to register is not fun. It was coming up close to closing, and I was trying to sweep and get things finished on front line when a drunken guy comes in.
He marched up to the register, stopped about five feet away, and began a tirade. I couldn't tell if he was drunk because of his voice, but when you smell someone from that far away---yeah. It was bad. There was a woman behind him, hovering like a bumblebee. She looked nervous.
"I bought some liver from y'all and it was disgusting!" he says. I know this complaint was common. Liver wasn't something we could make up fresh all day long because it rarely sold, so we'd often either make it fresh when people ordered it (and waited) or we'd end up with a lazy pack person who forgot to change it out when it expired and sold it regardless. This was the latter case.
I tried to apologize to the guy, but he kept talking over me and getting louder. Right as I was thinking on what to do our manager comes out and stops him in his tracks. She tells him to lower his voice, please, offers him a refund, and then asks him what he did with the livers. (We had to get items back on account of other incidents that were disgusting. Once a fellow found a caterpillar in his green beans. That food we sent back to Allen's for quality concern. I felt terrible for that guy.)
"I threw 'em up on yer roof!" he yells. There was a bit of confusion---he made it sound like a joke---but then it turns out he really DID throw the whole container on the roof edge. After a bit more yelling he took off without getting a refund or anything else, which was weird. We had to get out the ladder and check, and lo and behold, there was a pint container up there full of livers. One of the idiot coworkers I had offered to taste them to see if they were fine (YUCK).
Clearly this drunk was not absorbing the power of the liver.
He marched up to the register, stopped about five feet away, and began a tirade. I couldn't tell if he was drunk because of his voice, but when you smell someone from that far away---yeah. It was bad. There was a woman behind him, hovering like a bumblebee. She looked nervous.
"I bought some liver from y'all and it was disgusting!" he says. I know this complaint was common. Liver wasn't something we could make up fresh all day long because it rarely sold, so we'd often either make it fresh when people ordered it (and waited) or we'd end up with a lazy pack person who forgot to change it out when it expired and sold it regardless. This was the latter case.
I tried to apologize to the guy, but he kept talking over me and getting louder. Right as I was thinking on what to do our manager comes out and stops him in his tracks. She tells him to lower his voice, please, offers him a refund, and then asks him what he did with the livers. (We had to get items back on account of other incidents that were disgusting. Once a fellow found a caterpillar in his green beans. That food we sent back to Allen's for quality concern. I felt terrible for that guy.)
"I threw 'em up on yer roof!" he yells. There was a bit of confusion---he made it sound like a joke---but then it turns out he really DID throw the whole container on the roof edge. After a bit more yelling he took off without getting a refund or anything else, which was weird. We had to get out the ladder and check, and lo and behold, there was a pint container up there full of livers. One of the idiot coworkers I had offered to taste them to see if they were fine (YUCK).
Clearly this drunk was not absorbing the power of the liver.
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