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So, I work at a shipping company, giving quotes and all that entails.
I understand that not everyone knows the ins and outs of shipping, and how we price things. So I don't get too annoyed when I see that someone has requested a quote and has only given me weight, or has only given me dimensions.
Giving me nothing at all irritates me, but I shoot them a ballpark (up to 50 pounds, up to 100 pounds) and then ask for them to give me more specific details.
What has really started to grate on my nerves:
You should know!
Me: So, up to 47 pounds, it would be around $XXX. I can be more accurate if can verify the length, width, and height.
Them: It's a small suitcase.
Me: I'm sorry, there is no universal standards for suitcases, so I do not know the dimensions for a "small" suitcase.
Them: It's just a small suitcase.
Me: I understand that, but I need the specific length, width, and height measurements.
Them: Whatever a small suitcase is, just use that. A small suitcase. *Spoken as if I'm a child who only speaks dolphin*
Me: .....*foaming at mouth over the keyboard*
If I repeat it, it'll help:
Them: Oh it's going to be 44 pounds.
Me: Yes, I understand that, I need the dimensions. Length, width, and height.
Them: 44 pounds.
~Repeat ad neuseum~
Them: IT'S 44 POUNDS! HOW IS THAT HARD TO UNDERSTAND!
Okay jackass, actual weight does not magically correlate to some kind of mystical size that all 44-pound boxes are 13 x 13 x 13 inches or something. Has some kind of evil gnome raced through the house of all my customers, stealing anything that can be used to measure a box? It's not hard! You can even do it in centimeters if you'd like!
Well, it's A measurement:
Them: It's a 52-inch screen TV. *Spoken proudly, as if he's a special snowflake because he knows how to read a number off a box*
Me: 52-inches is the hypotenuse, or the length of the diagonal of the TV. I need the standard measurements.
~Repeat at least 5 times until they understand that I can't use the measurement they just gave me~
Them: *Snotty* Can't you google it?
I could, but first of all that's your job to have that information together, because I have tons of other quotes that I need to get done - also my computer is old and slow as molasses on Pluto. Additionally, two 52-inch TVs can have completely different dimensions and weights, so no.
Also this TV one happens at least three-four times a week.
That's too much!
TOO BAD!
That's too much II
Them: No no, young lady, that can't be right.
Me: *rage on face, smile in voice* I've done the calculations three times for you, sir, this is the price.
~Repeat Twice, with customer shifting into more gender debasing terminology.~
Them: You must've done it wrong. Let me speak to your boss.
Me: ...
Okay. *transfers*
~ Two minutes later ~
Boss: If that's the price she gave you that's the price. I can't discount it. *ppaauuuuseeee* Nope. *SLAM!*
In Conclusion:
If you're going to ask for a shipping quote from a company, please have at least an estimation of weight and dimensions. It makes everyone's lives easier, and you don't get shocked when we charge your credit card for an additional $100 because you lied about the size and weight of your box. Which we can do, because you agreed to it in writing!
I understand that not everyone knows the ins and outs of shipping, and how we price things. So I don't get too annoyed when I see that someone has requested a quote and has only given me weight, or has only given me dimensions.
Giving me nothing at all irritates me, but I shoot them a ballpark (up to 50 pounds, up to 100 pounds) and then ask for them to give me more specific details.
What has really started to grate on my nerves:
You should know!
Me: So, up to 47 pounds, it would be around $XXX. I can be more accurate if can verify the length, width, and height.
Them: It's a small suitcase.
Me: I'm sorry, there is no universal standards for suitcases, so I do not know the dimensions for a "small" suitcase.
Them: It's just a small suitcase.
Me: I understand that, but I need the specific length, width, and height measurements.
Them: Whatever a small suitcase is, just use that. A small suitcase. *Spoken as if I'm a child who only speaks dolphin*
Me: .....*foaming at mouth over the keyboard*
If I repeat it, it'll help:
Them: Oh it's going to be 44 pounds.
Me: Yes, I understand that, I need the dimensions. Length, width, and height.
Them: 44 pounds.
~Repeat ad neuseum~
Them: IT'S 44 POUNDS! HOW IS THAT HARD TO UNDERSTAND!
Okay jackass, actual weight does not magically correlate to some kind of mystical size that all 44-pound boxes are 13 x 13 x 13 inches or something. Has some kind of evil gnome raced through the house of all my customers, stealing anything that can be used to measure a box? It's not hard! You can even do it in centimeters if you'd like!
Well, it's A measurement:
Them: It's a 52-inch screen TV. *Spoken proudly, as if he's a special snowflake because he knows how to read a number off a box*
Me: 52-inches is the hypotenuse, or the length of the diagonal of the TV. I need the standard measurements.
~Repeat at least 5 times until they understand that I can't use the measurement they just gave me~
Them: *Snotty* Can't you google it?
I could, but first of all that's your job to have that information together, because I have tons of other quotes that I need to get done - also my computer is old and slow as molasses on Pluto. Additionally, two 52-inch TVs can have completely different dimensions and weights, so no.
Also this TV one happens at least three-four times a week.
That's too much!
TOO BAD!
That's too much II
Them: No no, young lady, that can't be right.
Me: *rage on face, smile in voice* I've done the calculations three times for you, sir, this is the price.
~Repeat Twice, with customer shifting into more gender debasing terminology.~
Them: You must've done it wrong. Let me speak to your boss.
Me: ...
Okay. *transfers*~ Two minutes later ~
Boss: If that's the price she gave you that's the price. I can't discount it. *ppaauuuuseeee* Nope. *SLAM!*
In Conclusion:
If you're going to ask for a shipping quote from a company, please have at least an estimation of weight and dimensions. It makes everyone's lives easier, and you don't get shocked when we charge your credit card for an additional $100 because you lied about the size and weight of your box. Which we can do, because you agreed to it in writing!
My purse?!
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