Announcement

Collapse
No announcement yet.

Day of Hell

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • #1

    Day of Hell

    I am really lucky - I have worked as a manager in my current pub for almost a year now ... Never had any major complaints or overly ride guests ... But today - that all changed ..

    We had a wait for food as we suddenly got heaving early in in the evening - so this woman had to wait a little longer for her food. One of my waitresses delivered the food - and all seemed fine. I was running food out of the kitchen, when I say said women stand up , knock her chair over and scream at my colleague...

    I quickly ran over an tried to calm the women down - she calmed down and explained her issue - her chicken was 'too juicy'.. I politely explained it was how the dish was served - but I was more than happy to replace it or get her something else of the menu ... She then started screaming and shouting at me - my whole pub went silent and all eyes were on us ... 'that's not fucking good enough I never want to eat here again!!!' as she snatched her kids meal off him and thrusted it at me (at this point kid starts to cry) ...

    Politely told them I would get them a full refund and complimentary drinks while there child finished there meal - at this point I was called 'stupid' ...

    My solution - Put the money on a bill tray and put on the table ... She snatched from my hand - knocking the cash everywhere ...

    Needless to say - not a good shift!!
    Tags: None
  • #2
    Wow, what a cow - and that's an insult to bovines everywhere
    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

    This is Tech Support, not Customer Service.
    What's the difference?
    We're allowed to tell you "no".

    Comment

    • #3
      Chicken too juicy? What? How is that possible?

      Comment

      • #4
        Just because she's used to how she cooks chicken, doesn't mean that it's always gotta be rubber. A properly cooked chicken can be the correct internal temperature and have juice! (So, I can't get it that way, but that doesn't mean it can't be done!)

        Another case where the kid was better behaved than the "responsible" adult. Sheesh... Refund her money and toss her the heck out if you can. I'd hate to be the table next to that.
        If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

        Comment

        • #5
          Quoth alowlypotato View Post
          Chicken too juicy?
          Blasphemy! It's hard enough to find places that don't dry it out >_>

          PS, to !
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

          Comment

          • #6
            First story I've read where the customer was bitching about getting properly prepared food... Although I'm sure it's not the last!

            Welcome, pull up a cookie & some bacon...
            This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
            I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

            Comment

            • #7
              Quoth raudf View Post
              Just because she's used to how she cooks chicken, doesn't mean that it's always gotta be rubber. A properly cooked chicken can be the correct internal temperature and have juice! (So, I can't get it that way, but that doesn't mean it can't be done!)
              Cook the chicken (or turkey) no higher than 160(F), and let the meat rest 5-10 minutes before eating/carving. Juicy chicken (or turkey) every time.

              Comment

              • #8
                Quoth charred View Post
                Cook the chicken (or turkey) no higher than 160(F), and let the meat rest 5-10 minutes before eating/carving. Juicy chicken (or turkey) every time.
                Yes, but this SC wanted chicken jerkey...there's just no pleasing some people.
                Last edited by taxguykarl; 09-06-2012, 05:22 PM.
                I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                Who is John Galt?
                -Ayn Rand, Atlas Shrugged

                Comment

                • #9
                  Ehh, we cook to 200 and we STILL get complaints about 'raw' chicken. I get chicken 'plucking' duty, open it up, nothing is raw, just not a dried out dog biscuit like they want.

                  Ugh. We can and will burn food for them if they'd like, it's not a health hazard like serving rare is, but they need to ask, not lie about it being 'raw'.

                  Comment

                  • #10
                    I want to go to the places here that have juicy chicken. NOW

                    Comment

                    • #11
                      I'll never understand why people get so upset about food. I'm sure there are people in third world countries who would love that chicken.
                      "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

                      Comment

                      • #12
                        Should have kicked the bitch out.

                        Comment

                        • #13
                          Quoth Food Lady View Post
                          I'll never understand why people get so upset about food. I'm sure there are people in third world countries who would love that chicken.
                          Screw the third world, I loves me some nice moist properly cooked chicken. I am funny that way, I would rather have chicken over steak, and shrimp over lobster. Give me a nice plump beef, chicken, duck or pig heart and the makings for my favorite dish over fois gras and truffles.

                          What? I have a liking for comfort foods.
                          EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

                          Comment

                          • #14
                            Quoth AccountingDrone View Post

                            What? I have a liking for comfort foods.
                            When I'm upset I will still make mac and cheese, mix in chopped beef hot dogs, and peas.
                            My Writing Blog -Updated 05/06/2013
                            It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

                            Comment

                            • #15
                              Reminds me of a time back at Local Fast Food place I worked at. I had someone try to tell me that our "grilled" chicken wasn't cooked.

                              This chicken COMES to us pre-cooked, we then put it through the broiler, and then once it was actually ORDERED we use the microwave to heat it BACK up. There was no way this chicken was not "done"

                              Why did she say it wasn't done? "It's still white!"

                              Comment

                              Previous 1 2 template Next
                              Working...
                              X