So I did a little bit of everything today, but was in customer service for a majority of my shift. I was on a register for a little bit, did a little bagging and did SCO for about an hr and half. All in all it was a pretty good day and for the most part didn't have any sucky customers. I wouldn't be here though if that was the end of it.
SC: Sucky Customer who's on the phone the whole time.
Me: well who else?
AC: Awesome previous customer
me to SC: *politely* could you step back just a bit sir?
SC makes a rude comment I don't remember offhand.
AC: She just asked you to step back!
When she said this, I think he thought I wasn't going to help him because he had wander off for a second and when he came back there was another customer waiting behind him. I was still going to help him because I had seen him, but I was still busy with the customer before him and just wanted him to scoot back a bit. I'll get customers that will start standing in front of me when I'm not done with the customer before them. I thought she was awesome for defending me! I finish her order and she leaves.
me to SC: you can set your stuff here on this ledge and I'll take care of it. Do you have *my store's savings card* sir?
SC: no. just hurry up. I want to get out of here asap.
me: ok no problem. your total is $25.20 *roughly*
SC: *talking to person on phone* I have this cashier that doesn't know anything about customer service.
me: *looks at him absolutely dumbfounded and like...wtf*
SC: what was the total again?
me: $25.20 *and I say it a little louder and bitchier because at this point I'm pretty livid*
SC hands me two twenties and I snatch it out of his hand. I probably shouldn't have done that but I was really irritated because I haven't really ever had any complaints about me, especially at this job.
SC: If you do that again I'm going to make a complaint about you to corporate!
me: ok?
SC: What's your name? *looks at my badge and says my name* What's your employee number?
Me: No I'm not giving that to you. Here's your change. Good day sir.
After that I was shaking a little bit and just overall miffed. I've never ever in all my years in customer service had a customer threaten to complain to corporate.
SC: Sucky Customer who's on the phone the whole time.
Me: well who else?
AC: Awesome previous customer
me to SC: *politely* could you step back just a bit sir?
SC makes a rude comment I don't remember offhand.
AC: She just asked you to step back!
When she said this, I think he thought I wasn't going to help him because he had wander off for a second and when he came back there was another customer waiting behind him. I was still going to help him because I had seen him, but I was still busy with the customer before him and just wanted him to scoot back a bit. I'll get customers that will start standing in front of me when I'm not done with the customer before them. I thought she was awesome for defending me! I finish her order and she leaves.
me to SC: you can set your stuff here on this ledge and I'll take care of it. Do you have *my store's savings card* sir?
SC: no. just hurry up. I want to get out of here asap.
me: ok no problem. your total is $25.20 *roughly*
SC: *talking to person on phone* I have this cashier that doesn't know anything about customer service.
me: *looks at him absolutely dumbfounded and like...wtf*
SC: what was the total again?
me: $25.20 *and I say it a little louder and bitchier because at this point I'm pretty livid*
SC hands me two twenties and I snatch it out of his hand. I probably shouldn't have done that but I was really irritated because I haven't really ever had any complaints about me, especially at this job.
SC: If you do that again I'm going to make a complaint about you to corporate!
me: ok?
SC: What's your name? *looks at my badge and says my name* What's your employee number?
Me: No I'm not giving that to you. Here's your change. Good day sir.
After that I was shaking a little bit and just overall miffed. I've never ever in all my years in customer service had a customer threaten to complain to corporate.
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