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A lot of the register keypads have issues with button presses not registering unless you hammer it with all your might (which then results in the springs breaking, which means presses don't register, round and round we go). I was thrown on one of them today.
So it's 10:58, a customer comes up with a cartload. Says: "I don't have my store card, can you put one in?" I say sure, and hit the courtesy card button. My screen shows "Processing ID" (the first line is about all I can read, the rest of the screen is badly faded) which means it went through.
If it did, I wouldn't be posting this here ^_^ At the end of it all, when the receipt prints there is the "Store card savings would be" line...aw shit. I know I pressed the store-card button. Something didn't process, and it's sure as hell not my fault.
Manager C sees this (WTF is she doing breathing down my neck?!) and jumps down my throat: "You didn't put the store card in?! Why didn't you put the store card in?" My trying to explain that I did is met with "No you didn't, why you lying?" (look little girl, you do NOT accuse me of being a liar)
I couldn't see the 'price with card' line when scanning because of the shitty screen.
Under no circumstances is anyone to do refunds from the registers. Ever. Not even managers. If there's an issue with a sale not ringing properly (or card/coupon not scanned) they are directed to the desk. Desk was closed for the night. Normally we would (and should) ask the customer to come back the next morning, but before we can say anything the customer jumps down my throat "You mean I have to come BACK?!"
So C uses the key to process a refund...under my number. I don't know if I'll be expected to explain it or not, all I can do is say that I input a store card but the button press didn't register.
So it's 10:58, a customer comes up with a cartload. Says: "I don't have my store card, can you put one in?" I say sure, and hit the courtesy card button. My screen shows "Processing ID" (the first line is about all I can read, the rest of the screen is badly faded) which means it went through.
If it did, I wouldn't be posting this here ^_^ At the end of it all, when the receipt prints there is the "Store card savings would be" line...aw shit. I know I pressed the store-card button. Something didn't process, and it's sure as hell not my fault.
Manager C sees this (WTF is she doing breathing down my neck?!) and jumps down my throat: "You didn't put the store card in?! Why didn't you put the store card in?" My trying to explain that I did is met with "No you didn't, why you lying?" (look little girl, you do NOT accuse me of being a liar)
I couldn't see the 'price with card' line when scanning because of the shitty screen.Under no circumstances is anyone to do refunds from the registers. Ever. Not even managers. If there's an issue with a sale not ringing properly (or card/coupon not scanned) they are directed to the desk. Desk was closed for the night. Normally we would (and should) ask the customer to come back the next morning, but before we can say anything the customer jumps down my throat "You mean I have to come BACK?!"
So C uses the key to process a refund...under my number. I don't know if I'll be expected to explain it or not, all I can do is say that I input a store card but the button press didn't register.
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