...the goldfish wins hands (fins?) down
I get a call from a user who can't log on. I look him up on the system to find that he has not only created one account an hour ago but he's created another one literally five minutes before calling me. He can't remember his password. Seriously? After three minutes? (I'm figuring in a couple of minutes to remember how to use the phone).
Me: Okay, just click on the "forgot password" button and it will send you an email...
CL: OK?
I can see the activity on screen, he's tried to log on again.
Me: No, click the "forgot password" button.
CL: Oh, OK? (Oddly, everything he said sounded like a question)
He clicks it... and does nothing.
CL: Now what?
Me: Check your email. It will have instructions on how to reset your password.
CL: Then what?
Me: Y'know what? I'm just going to do it from here. What do you want your password to be?
CL: Well, I think my old password was XXXXX...
Me: That's nice but what do you want your password to be now?
CL: ... or maybe it was YYYYY.
Me: Don't care, your new password is ZZZZZ.
Me: Can you log on now?
CL: Uh huh?
Me: What's your password?
CL: ZZZZZ?
Me: Write it down.
CL: What?
Me: Write it down and put in in your drawer or something. (Passwords are really more of a formality for this particular system).
CL: Ok?
Me: Anything else?
CL: No?
Me: Glad I could help.
I get a call from a user who can't log on. I look him up on the system to find that he has not only created one account an hour ago but he's created another one literally five minutes before calling me. He can't remember his password. Seriously? After three minutes? (I'm figuring in a couple of minutes to remember how to use the phone).
Me: Okay, just click on the "forgot password" button and it will send you an email...
CL: OK?
I can see the activity on screen, he's tried to log on again.
Me: No, click the "forgot password" button.
CL: Oh, OK? (Oddly, everything he said sounded like a question)
He clicks it... and does nothing.
CL: Now what?
Me: Check your email. It will have instructions on how to reset your password.
CL: Then what?
Me: Y'know what? I'm just going to do it from here. What do you want your password to be?
CL: Well, I think my old password was XXXXX...
Me: That's nice but what do you want your password to be now?
CL: ... or maybe it was YYYYY.
Me: Don't care, your new password is ZZZZZ.
Me: Can you log on now?
CL: Uh huh?
Me: What's your password?
CL: ZZZZZ?
Me: Write it down.
CL: What?
Me: Write it down and put in in your drawer or something. (Passwords are really more of a formality for this particular system).
CL: Ok?
Me: Anything else?
CL: No?
Me: Glad I could help.
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