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  • Christmas Threat, Christmas threat

    Ruining the holidayyyyys~
    Oh what fun, it is to say~
    No to customers all day~
    OOOOH!

    So we ran out of gift cards. Both the in-store ones and the chain ones. We're out. None. Nada. Ziltch.

    And of *popular movie*, your pick.

    On with the show!

    SC: Obvious
    Me: Festive lil christmas elf

    SC: "Tell me you have *popular movie* like on that poster over there cuz if you don't, it's false advertisement!"

    Me: (Nope, it's good selling skills coupled with terrible shipping issues) Let me see in the system... I'm sorry, we're all out.

    SC: Hmf! Well in that case I want a 50$ gift-card!

    Me: I'm terribly sorry ma'am I'm all out. *grabs phone to call the electronics dept see if they still have some*

    SC: Well what are we gonna do about that???

    Me: We're gonna call the other store see if they got some?

    So I do, they're out too, I get an idea, check in my drawrs in case there's a stray one.... all empty.

    Me: I'm terribly sorry ma'am, we're completely out.

    SC: Well! I never! How DARE you run out of gift cards!

    Me: (Because it's the 20th of December at night?) I'm sorry, there's nothing I can do.

    SC: That's inexcusable! *buys her stuff anyway*

    Me: *scans items* would you like a bag?

    SC: *at this point is SHAKING with anger* YES, if you still HAVE SOME!

    Me: *puts her items in her bag*

    SC: *muttering* This is SO gonna get an article in *local* newspaper! Ugh!!

    She then went downstairs to complain to the boss' wife!
    Apparently, she was yelling and everything!

    Who the hell gets so worked up over gift cards?

    *bonus!*

    Me: Hello, Video Games dept!

    C : Are you open today?

    Me: We sure are ma'am!

    C : Okay, what time do you open?

    Me: Since an hour and 10 minutes ago?

    C : Oh! You're already open!!

    Me: Well yeah! how else could I answer the phone!

    Both of us:
    Now would be a good time to visit So Very Unofficial!

    "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

  • #2
    Yeah, where I work I get tons of 'are you open' calls. Typically Sundays around three or four PM. Apparently we're the only marina who opens on Sundays on this corner of the state.

    I started having to bite my tongue so I wouldn't declare: "Nope. Just answering the phones to screw with ya."

    Comment


    • #3
      Stores don't have an infinite supply of gift cards. Have her look in the Tardis...LOL!

      Comment


      • #4
        Quoth Cooper View Post
        Yeah, where I work I get tons of 'are you open' calls.
        Us too. I had someone walk into my obviously open store and ask me if we were open. Observation skills, don't ya love 'em!

        As for that first SC, I sure hope the boss' wife gave her hell. Yes, it does suck when stores run out of stuff, but it happens, especially at this time of year. Don't throw a temper tantrum like a toddler, put on your Big Girl Panties and deal with it like an adult!
        I don't have an attitude problem. You have a perception problem.
        My LiveJournal
        A page we can all agree with!

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        • #5
          Quoth Shironu-Akaineko View Post
          SC: Well what are we gonna do about that???
          Laugh at your dumb ass and your pathetic inability to plan ahead.

          Quoth Shironu-Akaineko View Post
          SC: Well! I never! How DARE you run out of gift cards!
          How dare YOU, ma'am! How dare YOU act all bent out of shape because you have no ability to plan ahead, have no concept that other people are doing their holiday shopping also, have no idea that stores run out of shit, and have no clue how to act in an acceptable manner in society. How dare YOU act like a raving bitch to someone who is working hard to do their job. How dare YOU act like you have a broomstick wedged four feet up your ass when this is supposed to be a joyous and festive season, with good will toward all?

          How dare YOU, you giant steaming pile of shit. How dare YOU!

          (Yes, I am sick to death of people like this. Fuck them. Fuck them all till their eyes pop out of their sockets.)

          Quoth Shironu-Akaineko View Post
          SC: *muttering* This is SO gonna get an article in *local* newspaper! Ugh!!
          Someone clearly has no idea how newspapers work, and is going to be sorely disappointed when, at worst, the newspaper doesn't run this "story," or at best, the newspaper people laugh in her face when she tries to bring them this expose.

          Quoth Shironu-Akaineko View Post
          Who the hell gets so worked up over gift cards?
          Worthless hateful people who deserve neither gift cards nor Christmas.

          Quoth XCashier View Post
          Us too. I had someone walk into my obviously open store and ask me if we were open.
          Happens all the damn time at The Bar. They get bonus points if they ask that after they've walked in and there are people visibly sitting and eating and/or drinking in the dining room and/or the bar.

          "The Customer Is Always Right...But The Bartender Decides Who Is
          Still A Customer."

          Comment


          • #6
            I get the feeling that she's really gonna call the newspaper

            And when the guy at the copy desk sees that number flash on his caller ID, he'll roll his eyes, groan a large groan and think "Oh man, not HER and the "store running a scam" story again"
            - They say nothing good happens at 2AM, they're right, I happen at 2AM.

            Comment


            • #7
              Quoth Jester View Post
              Someone clearly has no idea how newspapers work, and is going to be sorely disappointed when, at worst, the newspaper doesn't run this "story," or at best, the newspaper people laugh in her face when she tries to bring them this expose.
              Actually, I can think of a situation where a newspaper might be interested. If they are doing a section publishing stories of people acting like idiots...

              Comment


              • #8
                ACTION NEWS
                Store runs out of gift cards near Christmas

                More at 11
                Now would be a good time to visit So Very Unofficial!

                "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                Comment


                • #9
                  Someone clearly has no idea how newspapers work, and is going to be sorely disappointed when, at worst, the newspaper doesn't run this "story," or at best, the newspaper people laugh in her face when she tries to bring them this expose.
                  She'll leave numerous messages and finally write a whiny letter about it, which they may or may not print. If they do, I guarantee that if their paper is online and takes comments, she's going to be thoroughly flamed for being an idiot.
                  When you start at zero, everything's progress.

                  Comment


                  • #10
                    Many newspapers have "Letters to the Editor" published.

                    Some, like one of the local papers here, have a call in/e-mail section that limits you to x amt of time/words to voice a comment or complaint on current issues.

                    Ours puts the actual e-mails in, spelling mistakes and all.

                    SC
                    "...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I

                    Do you like Shakespeare? Join us The Globe Theater!

                    Comment


                    • #11
                      Sadly I can see a website like The Consumerist (aka #FirstWorldProblemists as I call them) publishing a story about stores running out of gift cards.
                      New England Patirots... FIVE TIME SUPER BOWL CHAMPS!
                      New England Revolution... Will win MLS Cup one day.

                      Comment


                      • #12
                        To be fair, there's a lot to be said for purposely overstocking gift cards, since they're cheap to produce and (presumably) don't have any actual worth until they're activated. I'm pretty sure that's how my workplace does it.

                        Still, these things happen, and it's really not that big a deal. Besides, there's always some other DVD you can buy for someone. Something obscure, but that suits their interests.

                        Comment


                        • #13
                          Ugh, that second one is like when I'm standing at a table with no customers, waiting for players, and people come up and go "are you open"?

                          I WISH I could say "No, I'm totally closed, they pay me to stand here and look attractive, so can you sod off so I can get on with it?"
                          Now, I'd like to digress from my prepared remarks to discuss how I invented the terlet...

                          Comment


                          • #14
                            Quoth Shironu-Akaineko View Post
                            ACTION NEWS
                            Store runs out of gift cards near Christmas

                            More at 11
                            You laugh, and rightly so. However, our local news ran stories about long lines at the post office and other places during the holiday season. You'd think that'd be a "duh" story, but apparently someone thought it was newsworthy.
                            I don't have an attitude problem. You have a perception problem.
                            My LiveJournal
                            A page we can all agree with!

                            Comment


                            • #15
                              I was surprised no one gave us a hard time on Saturday. We have plenty of various giftcards in stock at my store but the network used to activate them started crashing company wide on and off Saturday afternoon. A few people asked me if they should try going to another one of our stores in the area but when I explained that it was a company wide network issues most people said they would come back tomorrow or call the store later in the evening to see if the issue was fixed. Not one person I dealt with even asked to speak to a manager to complain.

                              I worked yesterday and several people did actually back to the store to by their giftcards. I am lucky that we have a lot of regular customers that are really nice.

                              I order the giftcards at my store so I actually have very few outs. Some of the outs were not even my fault because I ordered them and some moron in our warehouse sent my giftcards that were discontinued. I had to 1506 them and my SM was annoyed that they sent them to me in the first place. The giftcards came in with our smart-fill on my day off so of course someone else put them on the floor. When one of our regular customers brought them up to buy them in the morning I explained the situation to him and helped him find other giftcards. My boss pulled the discontinued items off the rack because I could not step off the register to get them.

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