I remembered these from when I worked in a movie rental place.
Scene 1:
SC: Can I use your bathroom?
Me: I’m sorry we don’t have a public bathroom. The closest one is the sub shop across the plaza
SC: But it’s an emergency
Me: I’m sorry but we don’t have a public bathroom
SC: But I can leave my purse up here with you
Me: I’m sorry but for legal and safety reasons, we don’t allow the public to use our bathroom
SC: Why?
Me: Due to the amount of stock in the back, we can’t guarantee your safety in case you were to trip or something fall on you
SC: But this is an emergency. Why can’t I just go back real quick and leave my purse up here with you?
Me: I’m sorry but for legal and safety issues, we don’t allow the public to use the bathroom
SC: I want to speak to your manager
Me: He’s actually left for the day
SC: Well I want to speak to someone
Me: My manager and district manager’s number is noted here *gesture to sign which clearly states phone numbers*
SC: I can’t see that. Could you write them down for me?
Me: *writes numbers down, gives to SC*
SC: *takes numbers, wanders around store for almost 20 min, rents movie and leaves* guess it wasn’t that big of an emergency
Scene 2:
SC: I had a question about the movie I rented
Me: Sure!
SC: When I rented it, it was a two-night rental and now it’s a week-rental but I have a late fee even though I returned it on time
Me: Well you returned it after the due date
SC: But it’s a week-rental
Me: It is now but when you rented it, it was due back by this time
SC: But it’s a week-rental now. Doesn’t it flip over?
Me: No I’m sorry. It doesn’t work like that.
SC: Well how come it’s a week-rental now?
Me: After a certain period of time, we adjust the due dates
SC: But not while they’re being rented?
Me: No. If you rented a two-night, then you have it for two nights.
SC: But I’m trying to make a point here! *gets frustrated and leaves*
Scene 3:
SC: Do you have Ridgemont High?
Me: *never heard of it* I’m not sure, let me check. *looks on system* I’m sorry I can’t find it. What type of movie is it?
SC: A funny one
Me: *looks in the comedy section under “R”*
SC: *all pissed off* I found it. It was “Fast Times at Ridgemont High”
Me: *wish I could have said* So it’s your screw up not mine? Because I was looking under “R” where a movie starting with “F” would not be
Several Repeated Scenes Over Time:
SC: Could you write down every movie *actor* has been in?
SC: I remember when the due date was before midnight and now you shortened it
Me: We actually extended it by 10 hours since the due back by time is now 10:00am
SC: Why do I have a late fee? I had my friend drop it off!
There was also this guy who smelled so bad you could smell him wherever he was in the store. Not that bad a customer but seriously, take a shower!!
Scene 1:
SC: Can I use your bathroom?
Me: I’m sorry we don’t have a public bathroom. The closest one is the sub shop across the plaza
SC: But it’s an emergency
Me: I’m sorry but we don’t have a public bathroom
SC: But I can leave my purse up here with you
Me: I’m sorry but for legal and safety reasons, we don’t allow the public to use our bathroom
SC: Why?
Me: Due to the amount of stock in the back, we can’t guarantee your safety in case you were to trip or something fall on you
SC: But this is an emergency. Why can’t I just go back real quick and leave my purse up here with you?
Me: I’m sorry but for legal and safety issues, we don’t allow the public to use the bathroom
SC: I want to speak to your manager
Me: He’s actually left for the day
SC: Well I want to speak to someone
Me: My manager and district manager’s number is noted here *gesture to sign which clearly states phone numbers*
SC: I can’t see that. Could you write them down for me?
Me: *writes numbers down, gives to SC*
SC: *takes numbers, wanders around store for almost 20 min, rents movie and leaves* guess it wasn’t that big of an emergency
Scene 2:
SC: I had a question about the movie I rented
Me: Sure!
SC: When I rented it, it was a two-night rental and now it’s a week-rental but I have a late fee even though I returned it on time
Me: Well you returned it after the due date
SC: But it’s a week-rental
Me: It is now but when you rented it, it was due back by this time
SC: But it’s a week-rental now. Doesn’t it flip over?
Me: No I’m sorry. It doesn’t work like that.
SC: Well how come it’s a week-rental now?
Me: After a certain period of time, we adjust the due dates
SC: But not while they’re being rented?
Me: No. If you rented a two-night, then you have it for two nights.
SC: But I’m trying to make a point here! *gets frustrated and leaves*
Scene 3:
SC: Do you have Ridgemont High?
Me: *never heard of it* I’m not sure, let me check. *looks on system* I’m sorry I can’t find it. What type of movie is it?
SC: A funny one
Me: *looks in the comedy section under “R”*
SC: *all pissed off* I found it. It was “Fast Times at Ridgemont High”
Me: *wish I could have said* So it’s your screw up not mine? Because I was looking under “R” where a movie starting with “F” would not be
Several Repeated Scenes Over Time:
SC: Could you write down every movie *actor* has been in?
SC: I remember when the due date was before midnight and now you shortened it
Me: We actually extended it by 10 hours since the due back by time is now 10:00am
SC: Why do I have a late fee? I had my friend drop it off!
There was also this guy who smelled so bad you could smell him wherever he was in the store. Not that bad a customer but seriously, take a shower!!
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