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but I did get called a jackass more on that in a moment.
I'm not making you do anything
paraphrasing.
*Target located: software aisle*
Me: do you need a hand with anything sir?
C: do you price match?
Me: if it's the exact same item and the store has it in stock we match the price
C: wellfuture shop the enemy has this for 199 instead of 229.
Me: let me go check their website if they have it listed on there I can do it.
Checks, this years version is 229 and last years is 199.
Me: sir I looked at their site and the current version which is what we have is 229 but they do have the previous version that we don't carry anymore at that price.
C: yes they do, look I took a picture on my phone.
shows me a small picture of the software in front of a 199 price tag, I can't read the year or what the price tag says other than price. Besides this is not an ad it's an easily faked picture.
Me: I'm sorry but I can't tell what version that is so it I can't use that.
C: are you really going to make drive down there and come back with the receipt to get the 10% difference?
Me: actually we just match the price not beat it.
C: so you're seriously going to make me go down to futureshop?
Me: my hands are tied there's nothing I can do.
C: alright then.
Well you can suck my...
Customer: *sees ink price*
immediately says: what can I do to get a discount.
When I say we're closing what I really mean is get the fuck out
when I tell you we're closing don't walk slowly on the way out, don't jokingly complain about our closing time and don't tell me that you need one more thing, you aren't uncle there is no one more thing.
um no, you can't have our garbage.
So after I sell this guy a tablet and after he starts asking me about this very frayed monitor cord and how good I think it is. I tell him that he would probably be electrocuted. He commented he grabbed it from "the bin" and this just went over my head but I should have realized what he said.
He goes over to where we have bins for people to recycle batteries, ink, cellphones etc (large stuff is taken in back) and puts the cable there. Then it occurs to me what he meant by the bin. He took the cable from there. This I let go but we're not done. He steps over to the battery recycling and says "I think I can ressurect this battery" he grabs and pulls out of our bin a large ups battery.
I have to tell him 6 times at least that he can't take that battery before he finally puts it back, I explain that due to liability, safety, not being able to guarantee, and just the law that he cannot take this battery. Acting surprised and disbelieving he finally put it back and left.
The main event.
so it's about 5 to close I just helped a customer who at the time was the only one in the store. I turn around and there's all of sudden like 6 other customers in the store. I manage to get a couple to leave when I tell them we're closing, though one jokingly argues about us closing at six (saturday) but finally leaves, I manage to get two people right as they enter the store and tell them we're closing, they don't look happy but they leave without saying anything. Then I get ot the trio in the laptop aisle. Man and two women, one women never talks and unless I specify I forget which said what.
Me: Hi, we're closing right now but if there's something you want quick I can help you.
Customer: we want to get this computer but we have to wait for our friends to get back from the bank with the money for it. (I forget exactly what but there was a bit of attitude)
Me: I'll go see if we have it. *goes right to manager it's about 3 after close*
Me: *to manager in back nowhere near earshot of the customer at all* can I punch a customer.
Manager: no
I tell manager what they said and she basically responds with: not happening.
Me: I'll take care of it.
I do check if we have one, and we do have one aside from the display.
(forget exact wording but I was polite and firm, I was being clear and leaving no room for arguement. I'm summarizing as well)
Me: While we do have one in stock we are closing, if you don't have the money for it with you then we can't sell it to you
Man: are you seriously telling me that I'm not buying a computer tonight?
Me: if you don't have the money right now there's nothing I can do and we need to close if you're not buying anything.
Man: ok I'll take that monitor right there.
(and that's where my bullshit alarm goes off figuring he's trying to stall)
Me: do you have the money to pay for it right now?
Woman (I think): yes of course
Me: ok I'll see if we have one
Woman (while I'm grabbing the product number to check): you know you don't need to be so rude about it (or accused me of having an attitude)
And this is where I get stupid
Me: to be quite frank that is a two way street (it's now about 8 minutes after close)
Man: are you calling her rude? excuse me are you calling her rude?
I honestly don't remember if I responded to this , probably not.
I walked away to keep getting the monitor or at least see if we had one.
Man (shouting): yeah walk away, yeah walk away.
Manager comes to see what's going on and asks, before I say anything
Man: this Jackass called her rude.
Me: ok no monitor from me then. *I put the product number down and walk away*
My manager steps in and we were out of the monitor anyways and they leave. My cashier knows the guy and says he was probably on something is why he reacted like that.
I'm not in any trouble, but I've never had a customer call me a jackass before.
It's hard to describe but they had a serious attitude and It was the end of a seven shift, saturday night, it had been a busy but a good day and I had the next 4 days off.
I'm not making you do anything
paraphrasing.
*Target located: software aisle*
Me: do you need a hand with anything sir?
C: do you price match?
Me: if it's the exact same item and the store has it in stock we match the price
C: well
Me: let me go check their website if they have it listed on there I can do it.
Checks, this years version is 229 and last years is 199.
Me: sir I looked at their site and the current version which is what we have is 229 but they do have the previous version that we don't carry anymore at that price.
C: yes they do, look I took a picture on my phone.
shows me a small picture of the software in front of a 199 price tag, I can't read the year or what the price tag says other than price. Besides this is not an ad it's an easily faked picture.
Me: I'm sorry but I can't tell what version that is so it I can't use that.
C: are you really going to make drive down there and come back with the receipt to get the 10% difference?
Me: actually we just match the price not beat it.
C: so you're seriously going to make me go down to futureshop?
Me: my hands are tied there's nothing I can do.
C: alright then.
Well you can suck my...
Customer: *sees ink price*
immediately says: what can I do to get a discount.
When I say we're closing what I really mean is get the fuck out
when I tell you we're closing don't walk slowly on the way out, don't jokingly complain about our closing time and don't tell me that you need one more thing, you aren't uncle there is no one more thing.
um no, you can't have our garbage.
So after I sell this guy a tablet and after he starts asking me about this very frayed monitor cord and how good I think it is. I tell him that he would probably be electrocuted. He commented he grabbed it from "the bin" and this just went over my head but I should have realized what he said.
He goes over to where we have bins for people to recycle batteries, ink, cellphones etc (large stuff is taken in back) and puts the cable there. Then it occurs to me what he meant by the bin. He took the cable from there. This I let go but we're not done. He steps over to the battery recycling and says "I think I can ressurect this battery" he grabs and pulls out of our bin a large ups battery.
I have to tell him 6 times at least that he can't take that battery before he finally puts it back, I explain that due to liability, safety, not being able to guarantee, and just the law that he cannot take this battery. Acting surprised and disbelieving he finally put it back and left.
The main event.
so it's about 5 to close I just helped a customer who at the time was the only one in the store. I turn around and there's all of sudden like 6 other customers in the store. I manage to get a couple to leave when I tell them we're closing, though one jokingly argues about us closing at six (saturday) but finally leaves, I manage to get two people right as they enter the store and tell them we're closing, they don't look happy but they leave without saying anything. Then I get ot the trio in the laptop aisle. Man and two women, one women never talks and unless I specify I forget which said what.
Me: Hi, we're closing right now but if there's something you want quick I can help you.
Customer: we want to get this computer but we have to wait for our friends to get back from the bank with the money for it. (I forget exactly what but there was a bit of attitude)
Me: I'll go see if we have it. *goes right to manager it's about 3 after close*
Me: *to manager in back nowhere near earshot of the customer at all* can I punch a customer.
Manager: no
I tell manager what they said and she basically responds with: not happening.
Me: I'll take care of it.
I do check if we have one, and we do have one aside from the display.
(forget exact wording but I was polite and firm, I was being clear and leaving no room for arguement. I'm summarizing as well)
Me: While we do have one in stock we are closing, if you don't have the money for it with you then we can't sell it to you
Man: are you seriously telling me that I'm not buying a computer tonight?
Me: if you don't have the money right now there's nothing I can do and we need to close if you're not buying anything.
Man: ok I'll take that monitor right there.
(and that's where my bullshit alarm goes off figuring he's trying to stall)
Me: do you have the money to pay for it right now?
Woman (I think): yes of course
Me: ok I'll see if we have one
Woman (while I'm grabbing the product number to check): you know you don't need to be so rude about it (or accused me of having an attitude)
And this is where I get stupid
Me: to be quite frank that is a two way street (it's now about 8 minutes after close)
Man: are you calling her rude? excuse me are you calling her rude?
I honestly don't remember if I responded to this , probably not.
I walked away to keep getting the monitor or at least see if we had one.
Man (shouting): yeah walk away, yeah walk away.
Manager comes to see what's going on and asks, before I say anything
Man: this Jackass called her rude.
Me: ok no monitor from me then. *I put the product number down and walk away*
My manager steps in and we were out of the monitor anyways and they leave. My cashier knows the guy and says he was probably on something is why he reacted like that.
I'm not in any trouble, but I've never had a customer call me a jackass before.
It's hard to describe but they had a serious attitude and It was the end of a seven shift, saturday night, it had been a busy but a good day and I had the next 4 days off.
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