After a little hiatus, I'm officially back. I've been struggling with gallbladder attacks left and right, and it'll be finally removed in the latter end of May. *thank whatever deity made that possible after five years* But, I do have a few gems for my fellow gas station comrades. Slightly vulgar, and slightly long, so I apologize.
Self Entitled Rich Bitch:
I note that a lady is pulling up the pump, and she proceeds to pull out the nozzle and put it in her car, failing to notice the gigantic, "PREPAY" sign on the pump. That wonderful beeping that everyone loathes starts going through the store at full volume. At this point, I'm serving other customers, so I need to make the announcement.
Me: *announcement about prepay, options to prepay (credit or debit, or come inside, corporate card) I see her give me major cat butt face.
Regular Customer: Uh oh, you pissed her off, Halo.
Me: Oh yeah...she's going to be fun.
Regular Customer: *gives me shit eating grin* Have fun with that.
Me:...you're a dick.
Regular: You love it.
Commence Entitlement Whore:
EW: I didn't hear a damn word you said over the intercom! What is this garbage about prepay?
Me: *dammit. But, obviously, you heard the announcement about prepay* Yes ma'am, you have to prepay by selecting an amount, and then you can fill up.
EW: I do NOT like prepay.
Me: *let me roll out the goddamn red carpet for customers who don't like prepay...oh wait! It disintegrated...just like my pity for people who hate prepay* I'm sorry ma'am, but that is our policy. May I suggest an amount? Your vehicle looks like it would take about $40.00 in gas. Whatever you don't use will return to your account automatically...
EW: You don't know my car! You have no idea what it would take!
Me: Whatever you don't use will return to your account...
EW: *waves her hands around* Fine, I'll go grab my fucking card! *storms out*
At this point, I should probably mention that this lady was extremely well dressed (we're talking Armani clad, driving a Fiat or some other expensive automobile). So, this whole display of childishness is a bit...unbecoming of someone who seems to be quite wealthy. I decide to take my leave, and contact my Shift Lead (bless her heart), who agrees to handle this woman. She comes back in, as I leave. My SL, is quite aware of everything.
EW: *throws her card at my SL* I don't know how much it'll take! Just hold my damn card!
SL: *the paragon of patience* Ma'am, I must have a prepay amount, as I cannot physically turn on the pump without a transaction. *everyone knows this is utter bullshit, but it IS a policy of ours*
EW: I don't know how much it'll take!
SL: Ma'am, whatever funds you don't use are returned to your account.
Repeat this back and forth, for at least five minutes, and the EW finally relents.
EW: Fine, but I don't like this!
SL: Thank you for cooperating ma'am, and we hope to never see you again.
The EW finally leaves, and I'm fairly certain she didn't hear us, but you never know. I could have kissed my SL that day, as I would have lost my temper in the first thirty seconds of the second confrontation.
Here's another one (again, I apologize for the length)
So, we have five diesel pumps, and now that truckers and vacationers alike are aware of our new facility in the town, our volumes have increased substantially. However, with larger volumes, comes more morons, like this one:
So, there's a man with a motorhome who wants to full up. Nothing new, but he's not very pleased with the idea of prepay (complete shocker there). Butm eventually, we get him all set up, and then this happens;
A HUGE stream of diesel (at least 20.00-30.00 worth) jets out of the nozzle, because the bonehead pressed the trigger before putting the nozzle into his tank. He freaks out, hangs up the nozzle (which means, you guessed it, we have to set up the whole transaction again)
So here I am, serving a shit ton of customers, at least ten in the lines, and all of our other cashiers are busy. Buddy decides that he's going to stand to the left of my till, not even three feet away from me, cross his arms, and huff. I'm ignoring him, because I have other customers to serve.
Man: Excuuuuuuse me!
Me: I'm sorry sir, but I am currently serving other customers. Please get in line.
Man: I don't want to!
Me: Well, you're still waiting, because I have other people to serve.
Man: *at this point, his face is so cat butted that I honestly thought it was going to stay that way* I DEMAND SERVICE! *slams hand on counter*
Me: *oh, you did NOT just do that* Sir, any type of physical outburst is considered a threat. Please restrain yourself, or I will call the cops.
Man: I WANT SERVICE!
Me: You'll get it, in either the form of the cops, or one of us, but if you don't knock that behavior off, I'm not giving you the choice.
My SL and GM both stepped in, and managed to get the clown calmed down, but not before he threw another temper tantrum and demanded free diesel, food, kittens, puppies. You name it, he wanted it. Eventually, he leaves. Thank God, but I swear one of these days, someone is going to get punched.
Self Entitled Rich Bitch:
I note that a lady is pulling up the pump, and she proceeds to pull out the nozzle and put it in her car, failing to notice the gigantic, "PREPAY" sign on the pump. That wonderful beeping that everyone loathes starts going through the store at full volume. At this point, I'm serving other customers, so I need to make the announcement.
Me: *announcement about prepay, options to prepay (credit or debit, or come inside, corporate card) I see her give me major cat butt face.
Regular Customer: Uh oh, you pissed her off, Halo.
Me: Oh yeah...she's going to be fun.
Regular Customer: *gives me shit eating grin* Have fun with that.
Me:...you're a dick.
Regular: You love it.
Commence Entitlement Whore:
EW: I didn't hear a damn word you said over the intercom! What is this garbage about prepay?
Me: *dammit. But, obviously, you heard the announcement about prepay* Yes ma'am, you have to prepay by selecting an amount, and then you can fill up.
EW: I do NOT like prepay.
Me: *let me roll out the goddamn red carpet for customers who don't like prepay...oh wait! It disintegrated...just like my pity for people who hate prepay* I'm sorry ma'am, but that is our policy. May I suggest an amount? Your vehicle looks like it would take about $40.00 in gas. Whatever you don't use will return to your account automatically...
EW: You don't know my car! You have no idea what it would take!
Me: Whatever you don't use will return to your account...
EW: *waves her hands around* Fine, I'll go grab my fucking card! *storms out*
At this point, I should probably mention that this lady was extremely well dressed (we're talking Armani clad, driving a Fiat or some other expensive automobile). So, this whole display of childishness is a bit...unbecoming of someone who seems to be quite wealthy. I decide to take my leave, and contact my Shift Lead (bless her heart), who agrees to handle this woman. She comes back in, as I leave. My SL, is quite aware of everything.
EW: *throws her card at my SL* I don't know how much it'll take! Just hold my damn card!
SL: *the paragon of patience* Ma'am, I must have a prepay amount, as I cannot physically turn on the pump without a transaction. *everyone knows this is utter bullshit, but it IS a policy of ours*
EW: I don't know how much it'll take!
SL: Ma'am, whatever funds you don't use are returned to your account.
Repeat this back and forth, for at least five minutes, and the EW finally relents.
EW: Fine, but I don't like this!
SL: Thank you for cooperating ma'am, and we hope to never see you again.
The EW finally leaves, and I'm fairly certain she didn't hear us, but you never know. I could have kissed my SL that day, as I would have lost my temper in the first thirty seconds of the second confrontation.
Here's another one (again, I apologize for the length)
So, we have five diesel pumps, and now that truckers and vacationers alike are aware of our new facility in the town, our volumes have increased substantially. However, with larger volumes, comes more morons, like this one:
So, there's a man with a motorhome who wants to full up. Nothing new, but he's not very pleased with the idea of prepay (complete shocker there). Butm eventually, we get him all set up, and then this happens;
A HUGE stream of diesel (at least 20.00-30.00 worth) jets out of the nozzle, because the bonehead pressed the trigger before putting the nozzle into his tank. He freaks out, hangs up the nozzle (which means, you guessed it, we have to set up the whole transaction again)
So here I am, serving a shit ton of customers, at least ten in the lines, and all of our other cashiers are busy. Buddy decides that he's going to stand to the left of my till, not even three feet away from me, cross his arms, and huff. I'm ignoring him, because I have other customers to serve.
Man: Excuuuuuuse me!
Me: I'm sorry sir, but I am currently serving other customers. Please get in line.
Man: I don't want to!
Me: Well, you're still waiting, because I have other people to serve.
Man: *at this point, his face is so cat butted that I honestly thought it was going to stay that way* I DEMAND SERVICE! *slams hand on counter*
Me: *oh, you did NOT just do that* Sir, any type of physical outburst is considered a threat. Please restrain yourself, or I will call the cops.
Man: I WANT SERVICE!
Me: You'll get it, in either the form of the cops, or one of us, but if you don't knock that behavior off, I'm not giving you the choice.
My SL and GM both stepped in, and managed to get the clown calmed down, but not before he threw another temper tantrum and demanded free diesel, food, kittens, puppies. You name it, he wanted it. Eventually, he leaves. Thank God, but I swear one of these days, someone is going to get punched.
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