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  • SC's and Drugs

    As quite a few of you know, I recently made my way back into customer service, after seven years in the warehousing industry. I have grown into a competent cashier and salesperson over the course of a year, but there are some things that my patience just cannot handle.

    Exhibit A: deaf/mute guy

    This winning piece of work came into the store awhile ago. He smelled of beer, pot, and judging by how contracted his pupils were, was either on cocaine or another stimulant. He had cigarette burns all over his arms, chapped lips, and was grinding his teeth like mad. In other words, he was flying high. He must have had a serious depth perception issue due to his drug use, because he kept having difficulty putting his hands on the counter.

    Me: Can I help you with anything?
    SC: *motions for a paper and pen*
    Me: *gives over paper*
    SC: *pauses and grabs a drink, then asks for cigarettes*
    Me: *you look under the age of thirty, I need an ID* *writes this on a paper*
    SC: *flails his arms about and gives me a dirty look* *can I have some smokes?*
    Me: *shaking my head. No ID, no cigarettes, that's our policy*
    SC: *throws the pen on the counter, than snatches it up and writes down that he'll be right back, before sauntering off and kicking my door, which he promptly failed to open, because he kept missing the handle*
    Me: What...the hell?
    SL: What?
    Me: That had to be one of the weirdest experiences I've ever had.

    I didn't see him until two weeks later, when a friend of mine showed up. She was hauling pretty boy there to rehab...

  • #2
    Quoth Halo_miles View Post
    She was hauling pretty boy there to rehab...
    And I hope for his sake it is a success!

    Good job of standing firm on the ID requirement despite the unusual situation.
    "Ignorance is no excuse for a law."
    .................................................. ..................- Alfred E. Newman

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    • #3
      You have to. My employer is VERY firm about those regulations. If they're drunk/high/disorderly, then they won't be getting any assistance from me.

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      • #4
        Indeed. Not only did he fail the ID requirement, if he's as high as you described, it may also be illegal to sell anyway regardless of policy. Or at any rate if he got hurt, then you company could be liable for damages.

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        • #5
          Quoth PepperElf View Post
          Or at any rate if he got hurt, then you company could be liable for damages.
          Exactly. And we all know how stupid people can sue for their own stupid shit. *coughMcD'scoffeelawsuitcough*

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          • #6
            Quoth Halo_miles View Post
            Exactly. And we all know how stupid people can sue for their own stupid shit. *coughMcD'scoffeelawsuitcough*
            While there are certainly frivolous lawsuits filed all the time I wouldn't be so quick to add the coffee burn case to that category. Liebeck only sued McDonald's after they refused to pay her medical expenses or take any liability for the injury in spite of the fact that they knew the temperature they kept their coffee at was far higher than any other establishment and would cause third degree burns in seconds. McD's argument that most customers take their coffee home or to work thereby giving it time to cool before consumption didn't hold much weight with the jury. The hundreds of reported cases of burns from McD's coffee in the decade prior to the incident didn't really help their case much either.

            The fact is it was only after the lawsuit that the company changed it's policies and reduced the hold temperature of it's coffee by about thirty degrees.

            http://www.lectlaw.com/files/cur78.htm
            You'll find a slight squeeze on the hooter an excellent safety precaution, Miss Scrumptious.

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