This'll be pretty quick.
About 20 minutes ago the phone rang.
Me: <Hotel Name & Location> this is SC, how may I help you?
SC: Can you connect me to <Room #>
Me: Can you please tell me the name of the person in that room?
SC: Does it matter?
Me: I need a name to transfer, not just a room number.
SC: OK <hangs up>
Yep, I think I prevented a scam.
SC
About 20 minutes ago the phone rang.
Me: <Hotel Name & Location> this is SC, how may I help you?
SC: Can you connect me to <Room #>
Me: Can you please tell me the name of the person in that room?
SC: Does it matter?
Me: I need a name to transfer, not just a room number.
SC: OK <hangs up>
Yep, I think I prevented a scam.
SC
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