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-   -   ATTENTION!! (with regards to violence) (http://www.customerssuck.com/board/showthread.php?t=7636)

Ree 02-02-2007 10:23 AM

ATTENTION!! (with regards to violence)
 
We have had a lot of new members lately, but there has also been a sudden disturbing trend among the standing members as well, so I think a reminder is in order.
We do not condone violence to our customers, on or off duty, nor do we condone violence to our co-workers or managers. This includes physical as well as threats.

Please take time to familiarize yourself with the rules again.

We have had to do a lot of edits, and there have been some 'newbie' posts that we were not able to approve, because they contained violent situations, or threats of violence.

CrazedClerk 02-02-2007 02:39 PM

I suppose I am fortunate in that I've never seen a physical confrontation at work, the closest I saw was some nut who threw his store discount card at my manager.

I tend to believe that violence isn't really something to make light of.

However I am reminded of Kusnangi's thread about being assaulted at work. So is it safe to say that if WE are involved in an altercation with a customer or co-worker we can post about it, so long as we don't make a threat of retaliation in any form?

Rapscallion 02-02-2007 02:45 PM

Generally speaking, go with the law of the land (UK or US). We don't mind self-defence to protect yourself from harm, but if it's threatening customers (counted as assault, and we don't like it done to us) or attacking them physically (as before), then it's a major no-no.

Rapscallion

Spiffy McMoron 02-02-2007 02:48 PM

Quote:

Quoth CrazedClerk (Post 80033)
So is it safe to say that if WE are involved in an altercation with a customer or co-worker we can post about it, so long as we don't make a threat of retaliation in any form?

Of course. You are posting about a (very) sucky customer at work. That is openly encouraged by everyone here. But if you threaten to rip off his arm and beat him with the messy end-that's where we draw the line. :lol:

If you have any questions, feel free to PM a moderator. That's what we're here for.

iradney 02-02-2007 05:32 PM

I'm a bit of a hippy - make love not war, etc etc. The worst I'll probably ever do to a customer is wish upon them the fleas of a thousand camels. Or that they get audited by SARS (the South African Revenue Service - unfortunate, I know!).

Ree 02-02-2007 09:19 PM

Quote:

Quoth CrazedClerk (Post 80033)
However I am reminded of Kusnangi's thread about being assaulted at work.

Well, I have a strong hunch it is exactly because of that thread that a lot of the newer members have assumed we condone violence.

Being assaulted by customers is the exception rather than the rule, and a story as fantastic as Kusanagi's certainly doesn't happen on a daily basis.

Should a situation arise where a person is attacked, and there is no other choice but to fight back, that is a different thing altogether.
All we would ask is, if you do post about it, don't glorify the violence.

What we have a concern about is a customer being annoying and having a member think it's OK to threaten them with physical harm, or actually do something violent in retaliation.

CrazedClerk 02-03-2007 02:16 AM

Quote:

Quoth Ree (Post 80225)
Should a situation arise where a person is attacked, and there is no other choice but to fight back, that is a different thing altogether.
All we would ask is, if you do post about it, don't glorify the violence.

I hadn't thought about that too much but it makes sense. I mean god I make 7.85 an hour, NOTHING job related is worth risking my life over and I don't seen any benefit in risking my personal safety by provoking a customer. Not to mention it would likely result in me being fired and a lawsuit against the company. However, IF someone presents an immediate threat to me and I must act in self defense, I will.

BUT...attacking someone because you THINK they are going to attack you is not self defense, so there's a fine line there.

Ree 02-03-2007 02:24 AM

Quote:

Quoth CrazedClerk (Post 80309)
IF someone presents an immediate threat to me and I must act in self defense, I will.

That would be your choice, then, and as long as you don't come here making a post to brag about how you took down some customer who tried to attack you, and expect high fives and a pat on the back from all the members, then it's a choice you have to live with.

I make no judgments on it IF it happens, as long as it stays off this site.

Getoutofmylobby 02-04-2007 04:22 PM

I feel as if i should add that throwaway comments about violence aren't necessary. I recently posted something where I added a mental comment on what i would like to have done to someone. Saying you want to kick someone's ass really doesn't add anything to your post. It really doesn't add anything to your machismo either... :D

Discourtesy Clerk 02-08-2007 12:07 AM

So, then, where do :flame:, :punch:, :salmon:, and :chipper: fall into all this?

What I mean to say is, is it still alright to describe pretend violence against customers, etc. if it's obvious we're kidding? I don't pretend to speak for others, but I see a big distinction between joking about creative violence and actually saying we want to do it.

myswtghst 02-08-2007 12:12 AM

I'm under the impression that as long as it is obviously joking, or incredibly out there/odd, so that it is obviously meant to be funny, it's ok.

Actually punching a customer, though, is not.

Stating that you want to beat someone with a salmon seems more in the realm of funny than of stating that you approve of unnecessary violence. :salmon:

Ree 02-08-2007 12:57 AM

Let's just say we don't wish to have the violence put into words or expressed as a thought.
The smilies suffice to get the point across, because they are just a symbol and really aren't directed at anyone in particular.

We can split hairs all day over this, but plain and simple, we don't want our members making posts about how they punched out people in a manner that glorifies it, nor do we want posts where members admit to threatening harm on another person.

I think it's pretty straightforward, and not really a grey area at all.

I think we have had enough discussion over this, so I am closing it.
If anyone is still unclear, before posting, PM a mod and ask for an opinion.

EricKei 01-06-2016 12:04 PM

A gentle bump by way of reminder. This issue has cropped up again in recent times.

edit:

Naturally, a question or two about this has cropped up. To clarify:

We're not talking about 100% imaginary situations such as the "Punish the SC Game" thread in Forum Games. We are talking about when a CS member posts about getting into a physical altercation with a customer, and it becomes a glorified tale of violence, members suggesting that they would have done so in another's place, or when other CS members suggest actual physical violence should have been used to deal with the customer. Violence happens, and there's no problem with sharing a story where it did occur, we just don't want it glorified and hero-worshipped. i.e. An honest, plain and simple account of a situation where violence happened to occur is fine; turning it into a grand tale of good vs evil is not.


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