A woman called the library asking for Kim. Since there are more than 100 people in this building, and I havn't memorized everyone's name, I have no clue who she is talking about. She told me her problem, which involved books placed on hold but not at her library. I told her I can check her account, if she can give me her card number.
SC: I don't have my card with me, I'm at work. Can you wait a minute for me to go get it?
Me: Where is it?
SC: In my car, and the parking garage is 11 stories down.
me: Can you call back then?
SC: no, I am not calling back. I know you can look up my record with my name or phone number
me: sorry, I can't.
SC: YES you can! Kim did that before. I talked to her twice. Kim should be there. I just had back surgery and I'm bed-ridden. You have to work with me here.
me: I'm sorry, there are over 100 people who work here. Tell me the title of the first book and i'll look up the problem.
SC: well, I called her number, 5191.
Me: this is not that number. But give me the title of the first book and I'll see what is the problem.
SC: It's not a book, it's a book on disc.
Me: you mean an audio book. Ok, then, give me the title of the audiobook.
SC: *gives title of book* It's an audiobook.
me: ok, looks like all the copies are checked out, so when you placed it on hold, there wasn't a copy available.
SC: The audiobook was already at the X Library to be picked up but I wanted to pick it up at the Y library but it's not there yet.
Me: Let me connect you to X library to see if they still have your books.
Ok, she said she was at work, then she says she is bed-ridden. What, her job allows her to bring her bed? Maybe she's self-employed. But I still don't get why anyone would leave their purse in their car. Is her job/home not safe enough to keep her purse?
SC: I don't have my card with me, I'm at work. Can you wait a minute for me to go get it?
Me: Where is it?
SC: In my car, and the parking garage is 11 stories down.
me: Can you call back then?
SC: no, I am not calling back. I know you can look up my record with my name or phone number
me: sorry, I can't.
SC: YES you can! Kim did that before. I talked to her twice. Kim should be there. I just had back surgery and I'm bed-ridden. You have to work with me here.
me: I'm sorry, there are over 100 people who work here. Tell me the title of the first book and i'll look up the problem.
SC: well, I called her number, 5191.
Me: this is not that number. But give me the title of the first book and I'll see what is the problem.
SC: It's not a book, it's a book on disc.
Me: you mean an audio book. Ok, then, give me the title of the audiobook.
SC: *gives title of book* It's an audiobook.
me: ok, looks like all the copies are checked out, so when you placed it on hold, there wasn't a copy available.
SC: The audiobook was already at the X Library to be picked up but I wanted to pick it up at the Y library but it's not there yet.
Me: Let me connect you to X library to see if they still have your books.
Ok, she said she was at work, then she says she is bed-ridden. What, her job allows her to bring her bed? Maybe she's self-employed. But I still don't get why anyone would leave their purse in their car. Is her job/home not safe enough to keep her purse?
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