I had to go to a hardware store today and wondered around for a big trying to find something. I couldn't so having abandoned the item I had come fore I went in search of a laundry clothes hanger because I broke mine.
I am standing in the asile looking them over when an employee comes up to me and askes if she can help me find something.
I ask her if they still stock the original item I was looking for and she shrugs her sholders and says "I don't know" then stares at me. So I said "um okay then" and went back to looking over the racks.
It was so awkward, in my store we would offer to look the product up but she didn't so I stood there, and she stood there. After maybe 30 seconds she was like "I guess I could find out if you really wanted it?"
Yes I really want it, that's why I came into your store to buy it! So I said "yes thanks if you could" and she takes me over to a station to look it up. They don't stock it anymore so I say "ok thanks anyway" and she just turns on her heel and walks off.
I haven't been into that store for a while because last time I was there the cashier acted like it was the end of the world that the item I was buying (ironically enough the clothes drying rack) was broken in the packaging and I needed another one from top stock. She actually asked why I couldn't just take the broken one. I guess this has just cemented that helping customers are too much trouble for these people.
I don't get it, I am polite, I smile, I have worked in retail so I get that people can have bad days but I was asking a pretty common question, I didn't even approach you, you came and ask me if I needed help so I don't know what their deal is. Maybe it's because my store makes a big deal about being really friendly to customers I have come to except too much when I thought a "no problem/ your welcome/ something" reply would have been good customer service?
eta - Just last week I went into one of the main competition and got some of the best and most friendly service. The complete opposite of how company X works. That's maybe the 10th time I went to the competition and got great service with helpful staff who don't make me feel like an interruption to their day.I will be sticking with their main competition from now on. Same products, same price range, totally different ends of the customer service scale.
I am standing in the asile looking them over when an employee comes up to me and askes if she can help me find something.
I ask her if they still stock the original item I was looking for and she shrugs her sholders and says "I don't know" then stares at me. So I said "um okay then" and went back to looking over the racks.
It was so awkward, in my store we would offer to look the product up but she didn't so I stood there, and she stood there. After maybe 30 seconds she was like "I guess I could find out if you really wanted it?"
Yes I really want it, that's why I came into your store to buy it! So I said "yes thanks if you could" and she takes me over to a station to look it up. They don't stock it anymore so I say "ok thanks anyway" and she just turns on her heel and walks off.
I haven't been into that store for a while because last time I was there the cashier acted like it was the end of the world that the item I was buying (ironically enough the clothes drying rack) was broken in the packaging and I needed another one from top stock. She actually asked why I couldn't just take the broken one. I guess this has just cemented that helping customers are too much trouble for these people.
I don't get it, I am polite, I smile, I have worked in retail so I get that people can have bad days but I was asking a pretty common question, I didn't even approach you, you came and ask me if I needed help so I don't know what their deal is. Maybe it's because my store makes a big deal about being really friendly to customers I have come to except too much when I thought a "no problem/ your welcome/ something" reply would have been good customer service?
eta - Just last week I went into one of the main competition and got some of the best and most friendly service. The complete opposite of how company X works. That's maybe the 10th time I went to the competition and got great service with helpful staff who don't make me feel like an interruption to their day.I will be sticking with their main competition from now on. Same products, same price range, totally different ends of the customer service scale.
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