SNAP!

[MiddleofNowhere]

So, already the holiday shopping insanity has started at my store and the last two days I worked I had some customers go batshit rude on me so fast, my head snapped.

You Do Realize I'm at Work, Not in a Sports Bar?

MoN: Me, myself and I - MiddleofNowhere
SC: Crabby old lady

I'm cruising through my shop on Saturday, meeting and greeting customers. Making sure everyone is okay, answering questions, la-la-la...

It should be noted I work in a store that has TVs hanging everywhere and on big 'game days' we usually have most the sets turned to whatever 'big game' is one. Saturday was big game day for 'favorite local college team'. I usually completely tune the tvs out as there is not one in my shop and I could give a flying fig about who's playing, what they're playing, blah...

MoN: *spies older lady I've not greeted yet in my shop* Hi ma'am. How are you doing?
SC: What's the score?
MoN: Gosh, ma'am. I'm not sure.
And just like that, I watched as she transformed into something that resembled Bilbo Baggins in 'Lord of the Rings' when he thinks someone is taking away 'The Precious'.
SC: WHAT DO YOU MEAN YOU DON'T KNOW THE SCORE! *yes, she literally screamed at me*
MoN: *blinking* I'm sorry, ma'am. It's been really busy today.
SC: WHAT KIND OF A PLACE IS THIS THAT YOU DON'T KNOW THE SCORE??!!! ELEVENTY!!!
MoN: *getting a little steamed at this point* I'm really sorry Ma'am. I'm at work. I don't have time to watch the TVs.
SC: THIS IS JUST RIDICULOUS!
MoN: Ma'am, perhaps you'd like to walk over to the TV in the next shop (literally 10 feet away) and check the score there.. *and with that I turned and walked away from this crabby old bitch. I also flagged my on floor supervisor as I was sure this old bat would be the first one to run to a manager and complain about me.

What am I, a 12 Year Old Girl?

*You know the players now...*

Yesterday, I hear a page for my shop. I answer it quickly as it might be a customer wanting to hold a popular jacket and therefore an instant sale over the phone...

MoN: Thank you for holding, this is MiddleofNowhere, how may I help you?
SC: *starts out pleasant enough...* Yes, I got my son a *bigbrand* jacket this fall when I sent him off to school and he just came back from vacation at the wrist band is unraveling. What should I do?
MoN: I'm sorry to hear that ma'am. If you are in the area, just drop the jacket by the store and we'll send it in to *bigbrand* and have them repair it, free of charge.
SC: When should I do it?
MoN: You can drop it off any time we're open, in fact, we're open til 6 p.m. today so it could get shipped back first thing Monday.
SC: *did you hear the 'snap'?* WELL, you don't have to be SNOTTY about it!
MoN: ...*blinks* Um, sorry? I don't understand?
SC: Don't think you can be snotty with me! I want your supervisor! BLARGLE!
MoN: *still blinking* Sure ma'am. Just one moment...

I flag my direct supervisor, give him the 411 on the befuddling situation and hand the call over. He comes back and I ask him what was up. He said the lady went nuts on him too, bellowing that he was being rude - just for trying to get the situation from her. He handled it like a champ and got her calmed down and taken care of.

Seriously, has anyone else had customers just do the 180 for no reason on them?

[casey13]

Walked over to a guy and he started screaming that I was being rude. Then he screamed at my coworker. Then he screamed at the photo lab manager. Then he screamed at the assistant manager.

[RecoveringKinkoid]

Yeah, once I had this woman just be completely nasty, angry and abusive the entire time I was dealing with her.

I just got nicer and nicer, and she got nastier and nastier. I wanted to see what would happen if I didn't even react. She just kept ramping it up.

I would love to know what her problem was. It was just plain weird.

[Darkforge]

oh yeah, I had this one lady call in screaming at us because she hadn't recieved her paperwork from us.

I explained that what with the recent postal strikes it might not have reached her yet, but that if she wanted I could send out a second copy. She did a 180 and was pure sweetness and light while I got her details and searched our database for her.

unfortunately I couldn't find her details and upon telling her this she did another 180 and was pure anger until I eventually found a record of her in the system upon which she did a 180 again and was pure good while I read the notes to work out what was going on: "Mrs Jane Doe called up asking about her paperwork, I was unable to find the customer in the system, further conversation with the customer revealed that she was not a customer of us at XYZ, but a customer of ZXY, I gave the customer the number for ZXY and asked her to contact them"

(names were obvously changed, and yes the two companies do have the same three initials as their abbreviated names but in different orders)

I asked the customer which company she thought she had called and after explaining to her that we were not ZXY, but XYZ she 180'd again and was pure evil over the phone until she hung up because i wouldn't tell her when her paperwork was...

[LillFilly]

I had a guy staying at my hotel who had been there about 3-nights and was up all night walking the garden or the lobby or whatever. No biggie, I figured he had insomnia and we chatted as I did my rounds. Then the 4th night he came up to me and began screaming and cursing at me about who did I think I was telling people he must be homeless and saying he was a drunk and a bum and did drugs and I obviously didn't know how to do my job... it went on and on until the concierge came between us. Then the guy's personality did a 180 and he asked if I wanted to get some coffee with him. A few minutes later he was on the rampage again. Eventually the police had to be called because this guy was obviously off his medication. He had been staying in his room with only a cigar box of little items, no extra clothing, and had taken everything off the wall that could be taken off the wall. He began going-on about a government conspiracy, that he was being spied on, and that the numbers on the back of the mirror (the model number) had a hidden meaning. I think it did end-up that he had been missing, his family had been looking for him, and he WAS off his medication!

[depechemodefan]

Seriously, has anyone else had customers just do the 180 for no reason on them?

Seems like everyday.

Anytime I can't pull something right out of my ass, pretty much.

One time this guy comes in looking for a book. He received an email reply from his inquiry about how to find soem books. The email said, "go to you local library and any librarian can show you how to use the catalog."

So I go to show him how to use the catalog.
me: first, you click here.
asshole: *180 from nice* YOU WILL LOOK UP THE BOOKS FOR ME!!!!eleventy!!!

Then he wanted my manager. Then he wrote to city council, his congressperson, the director of the library. I got sent to a class on business etiquette or some shit, where the other classmates were rude to me.

[Ironclad Alibi]

SC: What's the score?

Me: The latest scores are 12 to 4, 6 to 5, 15 to 1 and 13 to 13.

[jackfaire]

Yeah if I have a customer having a logic error.

IE Bill prints on 15th of the month due date is the 5th of the next month and customer wants me to adjust the due date to the 20th.

Pointing out that the due date she wants already falls within the acceptable range to pay the bill is considered rude and being a smart ass.

[MelodiousBubbles]

Since the rainy times hit back in the beginning of summer, a lot of produce supplies were, well, for lack of a better term, royally fucked. One such item was pumpkins. The pumpkins were absolute awful, thus very limited supply of canned pumpkin. We were completely out for weeks and people were having fits. Which was weird since it was, you know, summer, and not Thanksgiving time so we figured it wouldn't be too big a deal to have it out of stock for a while.

Pretty much every day, we would have people politely ask if we had any out back and then turn all Jaberwocky on our asses when we explained.

Oh! And then the woman who tweaked out and said it was "digusting" we happened to be out of her brand of cigarettes because the shipment was coming in that night

[ShadowTiger]

Had a guy come in who apparently had keys made for him that didn't work. I meet him at the key desk and he immediately starts ranting at me.

Customer
Me


I had these f*$@ing keys made yesterday and they don't f*$@ing work! FIX THEM.
Err, alright, can I see the keys?
Only if you're going to fix them! ARE YOU GOING TO FIX THEM OR NOT? They'd better be free, too, or I am going to f*23423ing sue your a$$.
(For attempting to help...) ... So can I see the keys yet?
*literally throws a key at me across the desk*
... Yeah, um ... and the original, please? ...
BLARGHASDL KEY! *Throws an original at me.* Holy Crap people, it lands in the garbage. Luckily it's sitting on top of a box, thank god. FISH THAT OUT AND F*@#ING REMAKE MY KEY.
Okay, wouldja chill a bit and let me concentrate? Kthx. *Looks at the key* Oh, I see the problem! There's a piece of this groove still uncut. Lemme j FIX. IT. NOW. You've wasted enough of my f*@ing time!
Okay, seriously, hold up guy, I don't appreciate that. Now will you let me cut th NO, YOU LISTEN TO ME, kid, I spent all my f*c$ing money on that g0ddamn key and I wanted it to work, d4mnit! Now you Fing tell me why it's not working!
... ... I did, and you have yet to allow me the o JUST CUT THE DAMN KEY, WHAT IS WRONG WITH YOU?!
...
... *glare that could melt fire* ...
... *rapidly disheartened glare* ...
... *glare that could melt fire a second time* ...
... *Starting to grin down at him* ...
*various bull noises*
... *grin slowly widening* ...
... What? Well? Aren't you going to fix the key?
*Grin is widening to its pinnacle*
I begin to see the color draining from the guy's face.
... what's wrong? Why aren't you fixing the key? Don't you know how to fix it?
I pause for effect. ... ... ... You know... it seems we are in quite the bind here. I am the only one here who knows how to fix your key, and I am the only one open on a Sunday. I can either make it myself, after you have insulted me and trodded on my patience despite my willingness to help you, or, I can go on my break, which I legally have to take and it I do need to take it within the next five minutes, and summon the other guy who makes keys here. And he's not very good at it.

... ... I've never seen a man go from red to white. Had he held his breath, I would've seen an American Flag within the span of a minute.

... just make me the damn key ...
*Raises fingers to the radio button and pretends to call for "Timmy"

Alright, alright, I'm sorry, just make me the damn key.
The what key? *indignant stance*

Man, you suck.
You get what you give. T_T Now are we going to be nice, and let me help you out?
*sighs and rests his face on the desk.*

So I fixed his key. And you know what? It worked after I fixed it. Good for him.

[donruss]

Had a guy come in who apparently had keys made for him that didn't work.7

**Mod edit to trim quote**

PWNED!!!

[XCashier]

So I fixed his key. And you know what? It worked after I fixed it. Good for him.

Good for you! Taught that jerk to mind his manners. Let's see how long the lesson sticks with him...