Had a guy come in. He'd bought a popular fitness tracking device, about three and a half years ago. It comes with a standard 12 month manufacturer's warranty against defects/faults, and he'd paid for our store's three year super cover, which covers more eventualities and lasts three times as long.
But this is three and a half years later. So, the thing is out of the manufacturer's warranty, and though he'd bought the extended warranty, it had been long enough that that wasn't valid anymore either. Three and a half YEARS, of use out of a thing that is designed to be worn and used every day, and the battery has finally given up the ghost and stopped charging.
So he comes blazing in, ready for a fight, shrieking about the Consumer Guarantees Act, and his RIGHTS, and how the thing is "not fit for purpose".
Dude, if when you bought it, we'd told you that it'll fetch you coffee and do your laundry, and you got it out of the box and found that it didn't do those things, THEN it'd be not fit for purpose. THAT'S what that means. The fact that you used the thing for three and a half years, and it counted your steps and measured your heartbeat just like it was supposed to, until it got too old and died? That doesn't mean it wasn't fit for purpose. It means you got about two years more use out of it than the average consumer gets, based on my experience with this particular item.
Bottom line, if you're going to come at me with your RIGHTS, you should probably 1. actually know what they are, not just what you fondly imagine them to be, and 2. don't pull this bullshit with the one staff member behind the counter who not only knows that piece of legislation backwards and forwards, but who can literally recite it verbatim, chapter and verse.
Fucking loser.
But this is three and a half years later. So, the thing is out of the manufacturer's warranty, and though he'd bought the extended warranty, it had been long enough that that wasn't valid anymore either. Three and a half YEARS, of use out of a thing that is designed to be worn and used every day, and the battery has finally given up the ghost and stopped charging.
So he comes blazing in, ready for a fight, shrieking about the Consumer Guarantees Act, and his RIGHTS, and how the thing is "not fit for purpose".
Dude, if when you bought it, we'd told you that it'll fetch you coffee and do your laundry, and you got it out of the box and found that it didn't do those things, THEN it'd be not fit for purpose. THAT'S what that means. The fact that you used the thing for three and a half years, and it counted your steps and measured your heartbeat just like it was supposed to, until it got too old and died? That doesn't mean it wasn't fit for purpose. It means you got about two years more use out of it than the average consumer gets, based on my experience with this particular item.
Bottom line, if you're going to come at me with your RIGHTS, you should probably 1. actually know what they are, not just what you fondly imagine them to be, and 2. don't pull this bullshit with the one staff member behind the counter who not only knows that piece of legislation backwards and forwards, but who can literally recite it verbatim, chapter and verse.
Fucking loser.
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