Another thread reminded me of this incredibly strange incident.
A dealer called in because a customer was in store. He had full picture ID and the dealer was trying to set up new service. He got a matching account and called me. I pulled it up and the dealer asked me where it was, how long it had been in place, yadda yadda. I gave the info and then things got weird.
Dealer: That makes sense... the customer says his ID was stolen a year and a half ago. (roughly when the account was started) That account is fraudulent, can you remove it?
Me: ... *unusual request, must check everything* *pulls up credit history* o_O? Um... This customer has paid his bill on time and in full, every month. I really can't do that. Would you like the number for the fraud department?
Dealer: I have his picture ID in front of me!
Me: I believe you but... someone stole his ID to open an account, pay it on time every month and build up good credit for him?
Dealer: But if they didn't pay he would be responsible, wouldn't he?
Me: Theoretically, yes. However... *checks* It's pre-authorized to a credit card so this seems unlikely. Are you SURE the customer doesn't know about this account?
Dealer: No, he definitely didn't set it up. You need to take it out.
Me: You need to talk to fraud. *thinking: I'm not touching this with a ten foot pole*
The dealer REALLY didn't like my answer and argued for a while before finally giving up. So weird. I wonder who had the fraudulent ID...
A dealer called in because a customer was in store. He had full picture ID and the dealer was trying to set up new service. He got a matching account and called me. I pulled it up and the dealer asked me where it was, how long it had been in place, yadda yadda. I gave the info and then things got weird.
Dealer: That makes sense... the customer says his ID was stolen a year and a half ago. (roughly when the account was started) That account is fraudulent, can you remove it?
Me: ... *unusual request, must check everything* *pulls up credit history* o_O? Um... This customer has paid his bill on time and in full, every month. I really can't do that. Would you like the number for the fraud department?
Dealer: I have his picture ID in front of me!
Me: I believe you but... someone stole his ID to open an account, pay it on time every month and build up good credit for him?
Dealer: But if they didn't pay he would be responsible, wouldn't he?
Me: Theoretically, yes. However... *checks* It's pre-authorized to a credit card so this seems unlikely. Are you SURE the customer doesn't know about this account?
Dealer: No, he definitely didn't set it up. You need to take it out.
Me: You need to talk to fraud. *thinking: I'm not touching this with a ten foot pole*
The dealer REALLY didn't like my answer and argued for a while before finally giving up. So weird. I wonder who had the fraudulent ID...
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