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Mama's Little Menace
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Old 08-07-2019, 08:52 AM
PoliteBoy PoliteBoy is offline
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Join Date: Apr 2014
Posts: 71
Default Mama's Little Menace

Sunday Afternoon.
It's been a steady weekend after a local competition and a show at the resort. Cleaning's mostly done, some rooms are available. About 3:00PM, a guy checks in. Apparently, his mum booked a room for him online, which came in earlier but was booked on the wrong date. Anyway, I can still do a standard check in. He has an ID on him, but no credit or debit card. That should have been my first red flag. He also mentioned something about being fresh out of jail.

He has his mum on the phone and she provided a credit card detail to the taxi driver and now she wants to provide us one. Did all the paper work yada yada, key yada yada, check out time yada yada. Done....not.

He later comes in with a room service breakfast form and told me to charge it to his mum's card. Fine, whatever.

Monday Morning
I make up his breakfast and as I bring it to his room, he also asks for tomato sauce. So I drop off the tray and run back to the kitchen to get some. I drop it off and he also asks for apple juice. Under my breath, I whisper 'ass' and run back again. Juice done, run back for the next order.

As I'm checking people out, some of them reported loud music coming from his room over night. Nearly got into a scuffle too. At 10:00 I went to his room to ask whether he was checking out or not. He wasn't. This should have been Red Flag #2. Thinking nothing of it, I add an extra night to the system.

Later on, I talked to him about the noise complaints and he torted back, 'Yeah whatever, I don't care about them'. Red Flag #3. I talk to the cleaners and give them the gist of his situation.

He didn't do much for the rest of the day, but I gave a rundown for the shift change to my co-worker.

Tuesday Afternoon
2:00. I clock in and I discover to my horror that the guy is in for one more night. According to my coworker, who worked last night and that morning, he extended the night before. He was a horror in the morning. He didn't have any cash for the washing machine so we kind of bent over and took change out of the machine. Then, he overloaded the machine by stuffing his clothes AND his backpack into the machine. Thankfully it didn't break.

Next, he wanted to go to a shopping centre nearby but wanted to take a taxi. He asked if we could give his mum's details to the driver, but we couldn't for security and privacy. He tried to invoice it to his room bill, but as far as I know, we can't do that. He then had the gall to ask my co-worker to have them drive him to the shopping centre. Lazy ass.

When I clocked in, I could hear music blaring out of his room from the office. So I went up there to turn it down. The TV was at sound level 100 and it was literally vibrating the TV. He let me, but he just shrugged his shoulders. The second I get back to the office, he's cranked the volume on the TV back to 100 again. I go back up and do it again. THEN HE DOES IT AGAIN. I walk out to the courtyard and he's on the balcony. He sees me , does a little toga dance and turns it down. That was the last time thankfully.

I went to our booking system and shut down the booking channels to ensure he didn't book another night online or with us directly. He came down a bit later and asked for another night, but I said no and he got his mum to book somewhere else. Thank god.

Around 3:00, he ordered pizza and it came to our place at about 3:30. Problem was, he wasn't in his room. I wasn't sure what to do, so the delivery guy rushed off to do a different delivery. In hindsight, I should have just held onto the order. They guy came back at 3:45 so I called the pizza shop, where I proceeded to get a tongue lashing from the manager about how I was wasting their time and that they would not make a fresh order just for them. When the delivery guy came back, he was pretty chill but I probably apologized a dozen or so times going up and down the stairs. Had to have a cup of tea after that fiasco.

Wednesday Morning.
Finally, finally, finally it's the guy's last day and he checks out on time. Room's clean, no damaged items. My head is still pounding from yesterday so I had like two mugs of tea by 11:00. As I'm doing some rounds, I get a phone call. It's from the motel the guy was going to stay at. They turned him away because their attitude didn't click right. They asked me what the guy's deal is. I gave them the spiel about how the guy is a nuisance and apologized for punting him off. Thankfully they were understanding and sympathized with us trying to get rid of him.

So after three days of having to deal with this mongrel and about 2 liters of tea later, I am utterly spent. I have never dealt with someone so immature and irresponsible before that I am surprised he hasn't done worse with his life. If I was his mum, I would have disowned him when he went to jail in the first place. I wouldn't be helping him live in the area just to show up to his court hearing and living off my money. It's pretty clear that this mother has never denied or slapped (excuse me, disciplined) their child and it shows. You have a mid-twenties adult, with no sense of responsibility, consideration or awareness of consequences. I hope the guy's in the gutter.