Today was an interesting day. I got very ban-happy.
Smoking in nonsmoking rooms
For some reason, people lately have been smoking in our nonsmoking rooms. I had five, five!, nonsmoking rooms that were smoked in. Heavily. That smell isn't coming out anytime soon.
Unfortunately, my motel doesn't do damage deposits. So I put them all on a ban list, with a note that they had to fork over $200 before we would rent to them again. Ban, ban ban. Boom.
Stole our sheets
One room was missing all the sheets, blankets, and towels when they checked out. Banned.
Chargeback request
Earlier last month, we had a guest stay with us for 19 days. He paid for the first two weeks on his credit card, which was over $600 dollars. Today, I got an email from Corporate asking to send in his reg card with the signature. Apparently he's challenging the charge on his card.
Given that we have his siggy on file, and that he was in the room the whole time (he paid cash to extend his stay three different times), I don't think it will bode well for him. I happily faxed the requested documents over.
.......
There was also an incident involving a sexy police officer, an escaping dildo, and another swing of the banhammer, but that's a post of it's own.
Smoking in nonsmoking rooms
For some reason, people lately have been smoking in our nonsmoking rooms. I had five, five!, nonsmoking rooms that were smoked in. Heavily. That smell isn't coming out anytime soon.
Unfortunately, my motel doesn't do damage deposits. So I put them all on a ban list, with a note that they had to fork over $200 before we would rent to them again. Ban, ban ban. Boom.
Stole our sheets
One room was missing all the sheets, blankets, and towels when they checked out. Banned.
Chargeback request
Earlier last month, we had a guest stay with us for 19 days. He paid for the first two weeks on his credit card, which was over $600 dollars. Today, I got an email from Corporate asking to send in his reg card with the signature. Apparently he's challenging the charge on his card.
Given that we have his siggy on file, and that he was in the room the whole time (he paid cash to extend his stay three different times), I don't think it will bode well for him. I happily faxed the requested documents over.
.......
There was also an incident involving a sexy police officer, an escaping dildo, and another swing of the banhammer, but that's a post of it's own.
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