http://consumerist.com/2012/02/how-w...-stupider.html
I'm a Manager at a DVD store, the golden policy on returns is... [We need a] receipt for any returns. 90% of the time when a customer tries to return a item without a receipt, they go off on me for poor customer service and tell me Walmart takes any returns without receipts. Countless times I been called racist names wile they storm out of the store (hopefully not knocking something over).
You can read the rest at the link, basically the guy is saying that because Wal-mart will take back practically ANYTHING (even stuff they didn't sell in the first place) with or without receipt that most customers now assume that all businesses have a similar policy.
I've seen many examples of this at "gamestore". I don't necessarily think Wal-mart is making people dumber, I think they are unfairly raising expectations as to how lenient a return policy should be.
Another problem that's similar to this that I ran into all the time at "gamestore" was customers who tear my head off because - horror of horrors! - we do NOT price match!
I can't tell you the number of times I tried unsuccessfully explaining to people that the reason Wal-mart can price match and we can't is because Wal-Mart sells plenty of cheap to produce items with a healthy mark up they can use to cover any losses that result from the match. Our store only did games and accessories, we didn't have anywhere to make up the loss.
I'm a Manager at a DVD store, the golden policy on returns is... [We need a] receipt for any returns. 90% of the time when a customer tries to return a item without a receipt, they go off on me for poor customer service and tell me Walmart takes any returns without receipts. Countless times I been called racist names wile they storm out of the store (hopefully not knocking something over).
You can read the rest at the link, basically the guy is saying that because Wal-mart will take back practically ANYTHING (even stuff they didn't sell in the first place) with or without receipt that most customers now assume that all businesses have a similar policy.
I've seen many examples of this at "gamestore". I don't necessarily think Wal-mart is making people dumber, I think they are unfairly raising expectations as to how lenient a return policy should be.
Another problem that's similar to this that I ran into all the time at "gamestore" was customers who tear my head off because - horror of horrors! - we do NOT price match!
I can't tell you the number of times I tried unsuccessfully explaining to people that the reason Wal-mart can price match and we can't is because Wal-Mart sells plenty of cheap to produce items with a healthy mark up they can use to cover any losses that result from the match. Our store only did games and accessories, we didn't have anywhere to make up the loss.
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