We had this shithole customer come in today demanding a refund on ciggarettes. Now we have a STRICT policy that states we CANNOT FOR ANY REASON refund cigarettes. Exchange yes... refund no. Here is what happened. SC: sucky customer
CW: co worker.[/B]
SC: I want a refund on these smokes. I don't like that brand. *note* the pack was opened and some ciggs were already used.
CW: Sorry we cannot refund the ciggarettes...however we can get you an exchange if you want a different brand.
SC: Did I say anything about an exchange? Did I not say refund?
CW: Sir our policy states that we cannot give refunds on ciggarettes. I can lose my job if I do so and obviously I'm not going to do that so would you like an exchange?
SC: YOUR'RE NOT GONNA WHAT? *closes eyes in attempt to calm himself* Ok..how about the exchange...I give you these smokes and you give me the money I paid for them?
CW: Sir, I have told you. We cannot accept returns on ciggarettes..it is our policy.
SC: FUCK THE POLICY AND FUCK YOU YOU BASTARD!! I WANT TO TALK TO THE MANAGER!!
CW: Sir, as far as I'm concerned we are done here. But I will call the manager for you. *calls manager*
Manager comes up and tries to find out what was going on. He hears both stories. (well one actually; he had to ask the customer to repeat what he said because the guy was sounding like he was talking in Hutt'tese (Jabba the hutts language) and Chewbacca's language) with the way he was rambling on.
In short the guy left WITHOUT his exchanged ciggarettes. CW asked about having a ban put on him but unless the man was threatening violence upon his person and others then we could not ban him from shopping there.[/B]
CW: co worker.[/B]
SC: I want a refund on these smokes. I don't like that brand. *note* the pack was opened and some ciggs were already used.
CW: Sorry we cannot refund the ciggarettes...however we can get you an exchange if you want a different brand.
SC: Did I say anything about an exchange? Did I not say refund?
CW: Sir our policy states that we cannot give refunds on ciggarettes. I can lose my job if I do so and obviously I'm not going to do that so would you like an exchange?
SC: YOUR'RE NOT GONNA WHAT? *closes eyes in attempt to calm himself* Ok..how about the exchange...I give you these smokes and you give me the money I paid for them?
CW: Sir, I have told you. We cannot accept returns on ciggarettes..it is our policy.
SC: FUCK THE POLICY AND FUCK YOU YOU BASTARD!! I WANT TO TALK TO THE MANAGER!!
CW: Sir, as far as I'm concerned we are done here. But I will call the manager for you. *calls manager*
Manager comes up and tries to find out what was going on. He hears both stories. (well one actually; he had to ask the customer to repeat what he said because the guy was sounding like he was talking in Hutt'tese (Jabba the hutts language) and Chewbacca's language) with the way he was rambling on.
In short the guy left WITHOUT his exchanged ciggarettes. CW asked about having a ban put on him but unless the man was threatening violence upon his person and others then we could not ban him from shopping there.[/B]
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