Customer calls. Man, in his early 30s, sounded ans spoke as if he had a certain education and was fully functional. His cable TV was out.
Me: Of course
Inept Customer: IC
Me: So, you are receiving the signals to the TV, but it never goes past the "update" window. What I'd like to try is to reset the central. Could you unplug the power cord and leave it out for about three minutes? I'll hold.
IC: Ummm, how do I do that?
Me: Just pull the power cord out of the wall socket.
IC: Hmm, I'm not sure... There are so many wires back here. I don't know much about wires and such, so I'm not sure I should be doing this.
Me: Just follow the power cord from the central and to the power outlet on the wall. Just pull it out, it will be all right.
IC: Hmm... no. There are too many wires. I don't want to try anything fancy.
*he had a grand total of three
cords going from the central, and could not find the one
that was plugged into the wall?*
Me: OK, how about the decoder? Let's try to restart that, at least.
Me: Is it plugged in in the same place as the central?
Me: OK, so if you would just pull out the power cord to the decoder...
IC: Whoa! Unplug that, too? I told you, don't talk to me about wires and such! I don't know how to do this!
Sir, if you don't unplug those cords and restart the devices, I can't really help you any further.
IC: Can I call you back later, then? I'll just get someone more technical to help me.