What is wrong with you? Have you not cleaned out your ears in the course of your life and happen to have a two inch thick layer of wax in your ear canals making it impossible for you to *hear* where the hell it is you’re calling? Or are you too damned proud and stupid to believe that you’ve made a mistake. You sir, have taken wishful thinking a step too far.
My company bought another company about 10 years ago and for a time, both companies acted independent divisions, with seperate account numbers for ordering the two seperate product lines. 5 years ago, management decided that was stupid to maintain two sets of everything. So the company did some downsizing and re-organizing, along the way we decided to discontinue one set of account numbers, from the customers of the company that had been bought. We have sent to numerous notices regarding the change, plus it's been FIVE years, yet we still have customers who are determined to still use their discontinued account number.
I have one customer who calls pretty much monthly, gives her old account number every time, and than claims that no one ever told her that the number had changed.
The last time she called and told me that story, I told that I had personally told her the new account three times, at least.
The reason the account information hasn't been updated on her end? Complete laziness on her part, since that would require her to actually do some work above and beyond the bare minimum. Who are WE to think she would actually take the time out of HER day to write something down?