Medical billing question
Some of you may remember that I was having some trouble with UTIs a few months ago. I had two dr appointments relatively close together: One with the walk-in clinic, because they couldn't fit me in for a standard office exam for two weeks, and then the standard office exam two weeks later. Both of them were covered by my insurance, with a $15 co-pay. I paid both in cash at the time of the visit, and got receipts for both.
Now, they're billing me again for the second exam. I can't find my receipt. I don't know if I tossed it or not; I'm still looking through my paperwork, but haven't uncovered it yet. I did find the receipt for the first visit, for all the good that does me, but the second receipt wasn't with it, as I thought it was. Anyway, I feel like I'm pretty much boned here. Since I paid in cash, I have no proof from my bank that I paid (as I would if I'd paid with a credit card or a check.) I haven't actually called the hospital yet, since I just got the bill this evening. Is there anything I can do?
I'm pretty damn upset with this entire hospital; I was supposed to have an appointment with radiology a week after the second office visit, which got fubar'ed in about as many ways and with as many departments as they possibly could have. Then a nurse from my primary physician's office called me and bitched me out for "canceling" my appointment with radiology and not rescheduling it (fun fact: I didn't cancel my appointment. Radiology never had it scheduled in the first place, which is just one of the ways they screwed the entire procedure up.) I told her why and she said she would have my dr. call me back. She never did, and I didn't bother following up because I was so fed up with the whole thing that I didn't want to deal with the hospital any more. I have been given the run-around at least 6 times with this hospital, all over 2 simple office visits and one appointment in radiology that never happened. I almost feel like the receptionist who took my cash when I had my last appointment pocketed it and just noted that I didn't pay and needed to be billed.