Have you ever been the SC?
Unfortunately, yes I have. But it was before I ever worked in retail and I swear I would never do it again.
The incident took place in the store I am working at now. I had bought the movie "Teenage Mutant Ninja Turtles" on tape (this was before DVD's
) for my son for Christmas. He was thrilled to have the movie and decided he wanted to watch it right away. He popped it into the VCR and the damn thing hopped, skipped and jumped all the way through it.
I went back to the store a few days later to get a replacement. They, of course, had no more "Teenage Mutant Ninja Turtles" in the store so, they offered me "Pinnochio." Well, I didn't want "Pinnochio" because I knew my son wouldn't want "Pinnochio." I pointed that out to the clerk and she stated their policy regarding opened tapes - exchanges only, no refunds.
After explaining to her that when I purchase a new, unopened tape I expect it to be in good condition. And after explaining to her that it wasn't my fault this store sells junk, nor was it my fault they were out of "Teenage Mutant Ninja Turtles," I told her I wasn't leaving until I got a refund. I stood there for 15 minutes. I didn't yell or get nasty, just stood there, off to the side, staring at the clerk. Finally, they realized I wasn't going to leave and sent the hardlines manager over to refund my money.
At this time the store had only been open for about a year. Their products were even cheaper
than they are now. I can't even remember all the junk I had to return because it was damaged or didn't work at all. Two things that come to mind are a motion detector light and a ceiling fan.
This store had/has a reputation for putting damaged/used/broken/worn items back on the floor for sale. I had put marks on both boxes to see if they were put back out on the shelves and they were.