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From facepalm to headdesk...
  #1  
Old 07-09-2011, 01:06 PM
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Default From facepalm to headdesk...

I do 3rd shift tech support, company unspecified.

Many moons ago, I get a call from someone requesting help to access the company's remote access site so he can access his computer remotely.

SC: I'm at home and need you to help me access my computer at work.
ME: Okay. Are you running Windows?
SC: Yes, it's Windows.
ME: Ok. What version?
SC: (pauses for a second) Uhh.. I don't know. It's a mac.

ME *facepalm* The company does not support Apple/Macintosh OS. Furthermore, the remote desktop connection doesn't work with Mac.

SC: (Proceeds to make feeble arguments about how he has to have this working now because blah blah blah and "some dude" told him it would work and "some other dude" was able to get it to work and he swore it was a mac like his. blah blah blah")

ME: Sir, company policy is company policy. There's no support for it. I don't even have documentation nor do I own a mac.

SC: Okay, well, I have this Amazon Kindle. It can access the internet. How do I remote to my computer with it?
ME: You can't.
SC: You're sure?
ME: Yes. Amazon Kindle is a proprietary OS that has no built in support for Microsoft's Remote Desktop Protocol.
SC: I don't think you know what you're talking about. I'm going to call back and talk to someone else who is competent and can help me.
ME: Okay. I'll send an email out to my department to look out for you. Have a nice night. *Click*
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  #2  
Old 07-09-2011, 05:16 PM
Mike Taylor Mike Taylor is offline
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Okay, the Kindle comment is dumb, but yes, Windows is capable of running on a Mac.
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  #3  
Old 07-10-2011, 04:39 AM
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I do realize it is possible that windows/windows emulator can run on a mac.

He's a company exec that thought he was slick and tried to manipulate the system.

Strict company policy - If it touches a mac, can't touch it. Period. Doesn't matter if it's a windows emulator or not.

There was a company wide communication sent out that if you insist on using a mac at home, we will not support it. No if's and's or but's about it.
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Last edited by Blade_Raver; 07-10-2011 at 04:43 AM.

  #4  
Old 07-10-2011, 08:14 AM
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Microsoft and Apple are cats and dogs, water and oil, sky and earth, yin and yang gas and dryers. Hatfields and McCoys. Asymptote and axis. Ne'er the twain shall meet. This is common knowledge-- or at least should be, for someone fancy enough to twig to a Windows Emulator. "Nice try."
EDIT: isn't it also possible to run Mac Em on Windows?
And better yet, use neither and go with Linux?
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  #5  
Old 07-10-2011, 05:04 PM
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Quote:
Quoth teh_blumchenkinder View Post
Microsoft and Apple are cats and dogs, water and oil, sky and earth, yin and yang gas and dryers. Hatfields and McCoys. Asymptote and axis. Ne'er the twain shall meet. This is common knowledge-- or at least should be, for someone fancy enough to twig to a Windows Emulator. "Nice try."
EDIT: isn't it also possible to run Mac Em on Windows?
And better yet, use neither and go with Linux?
Actually, as mentioned above, you can run windows natively on an Intel mac. My Macbook Pro, dual-boots (not very often though) into a windows XP boot, not an emulator. I actually did this to use the remote access feature for work before they got it working with Firefox.

Running Mac OS on windows is another story all together. I haven't played with it, but I'd suppose emulators can be set up to do so...

Eric the Grey
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  #6  
Old 07-10-2011, 06:08 PM
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SteeleDragon78 SteeleDragon78 is offline
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Quote:
Quoth Eric the Grey View Post

Running Mac OS on windows is another story all together. I haven't played with it, but I'd suppose emulators can be set up to do so...

Eric the Grey
its possible, but very difficult. as in you have to make sure you have the mac drivers for all of you hardware, and it has to have been in a mac to start with for it to work. i was able to install it on a toshiba laptop once but never got the wifi or my nic to work.
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  #7  
Old 07-12-2011, 05:54 AM
mattm04 mattm04 is offline
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Quote:
Quoth SteeleDragon78 View Post
its possible, but very difficult. as in you have to make sure you have the mac drivers for all of you hardware, and it has to have been in a mac to start with for it to work. i was able to install it on a toshiba laptop once but never got the wifi or my nic to work.
Same here. I tried a Dell laptop once, I got the wired NIC to work sometimes. It frequently crashed for some reason, my guess is a driver issue.

  #8  
Old 07-15-2011, 12:31 AM
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Quote:
Quoth teh_blumchenkinder View Post
And better yet, use neither and go with Linux?
he already is even if he does not know it, the kindle runs a cut down version of linux and I think might actually share some of the source code.
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  #9  
Old 07-10-2011, 12:14 PM
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Nope, company won't support Linux either.
At least we can be more direct and say "Sorry, we don't support any flavor of Linux. Use windows and call back."
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  #10  
Old 07-16-2011, 08:12 PM
MacPrince MacPrince is offline
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Quote:
Quoth Blade_Raver View Post
Furthermore, the remote desktop connection doesn't work with Mac.
Uh, actually it does.

Yeah, I know you can't support it, but it does work.
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