I didn't scream. I didn't curse. I'm pretty sure I sounded like I was breathing fire, though.
My co-worker "Betty's" mother died last Wed. I went online Sunday to order flowers to send her. I wasn't sure if I could pick the delivery day (service is Sat. 2/26), so I decided to send something to her house instead of to the church.
The site uses PayPal which is great for me because I don't have a credit card. The ordering process said PayPal would give me a screen to change the delivery address from mine to the recipient's. It didn't. It just skipped directly to "Thanks for your order!"
So I IMMEDIATELY emailed flower company, from their "contact us" email on their site, to correct the delivery address. I also emailed them AGAIN separately from my hotmail account, again telling them "here's where it should be delivered..."
Monday they sent me an email saying it looks like the delivery address & the billing address are the same, can you confirm? Gave me an email address to contact--the same one I'd already used TWICE. So I sent them a THIRD email giving them the address to deliver to.
Can you guess what showed up at my house tonight?
I refused delivery and called the flower website. Had to argue with them, which I did without yelling, that I DO NOT want them to try again because I don't trust them to get it right this time. I'm guessing they think I kept the flowers. I told them to call UPS and confirm that I refused them and they went back on the truck.
They had THREE emails from me giving them the correct info. I want a refund. The manager finally agreed to do this & said the money would be refunded tomorrow.
And it f*cking well better be. Especially considering the shipping & handling was $18.95 on a $34.99 flower arrangement!!