I'm fairly new to this site so I will give you guys a little background information. I work at an electronics retail company, let's just call it "Worst Buy" for the sake of privacy. This is my first job in retail but I've been in customer service for almost 4 years. My current position at the store is a multi-channel sales assistant. So basically I answer questions about store hours, pricing information, availability on products, and occassionally transfer calls. Background End.
Um... You called ME....
Me: "Thank you for calling WBuy at Busy Location, this is EVILkitten, how can I help you today?"
SC: "Um yeah, is this WBuy?"
No. We only make you sit through listening to an automated machine that let's you know the business name and location, and I only answer the phone with the business name and location, JUST so I can say, "haha!!! gotcha!!! This is really Joe's Mortuary!"
I saw that online!!
SC: "I was wanting to know if you guys have Lion for Mac in stock at the store"
Me: *Looking online and doing a physical check in the software cage* "No, it looks like the only software we carry for the mac is OS X Tiger, and Mac Office."
SC: "Oh well that's funny, because I just saw it online" ---she says while she's laughing at me like an idiot, with the snottiest voice she can obviously muster.
Me: "Well THAT'S funny, because I
didn't see it online, and I'm standing right in front of the software and I don't see it."
SC: (Not giving up without a fight, still laughing at me like I'm stupid) "Well that's impossible, you obviously aren't looking right."
Right. Because it's so complicated typing in "Lion" in the browser of my inventory system. Absolutely. I must've gotten lost somewhere between that pesky "i" and that naughty "o". Silly me.
That's some easy overtime money
Me: *Opening spiel*
SC: "Yeah, are you guys open?"
No we're not open. I enjoy sitting here at closing time in order to answer calls from idiot customers like you. Just to say, "No we're closed, have a nice evening." Click.
Front lane Horror
So occassionally I will have to work a front lane shift, and there basically I am a cashier. Now normally, this isn't a very demanding job, it's just really repetitive and boring. But there are several things that piss me off. These are just a few of them.
Me: "How are you doing today sir?"
Me: ".....okay, do you have a rewards card with us?"
SC: "A WHAT??!"
"....nevermind. Okay so you're total will be $XX.XX. Will that be on your WBuy card today?"
SC: "I ain't puttin' no more money on that G*DD*MM*D card no more! You people are rippin' me off G*D D*MM*T!!!"
Really. A simple no would've sufficed. Or these gems....
SC: "WAIT WAIT WAIT. That ($5 item) is supposed to be (only a dollar less). I need you to fix that immediately."
Me: *After going to physically look at the product* "Okay ma'am it looks like that one is ($5), there was a tag next to it so I can see how you might've been misled."
SC: "Look, you need to start pricing stuff better!!! Every time I come in here everything is in the wrong spot! So. YOU!!! need to price it with the right price. And YOU!!! need to change this price for me right away. That's ridiculous. I'm not paying that extra ($1)!!!!!!"
Do you see my nametag? It says "EVILkitten- Sales Operator" Last time i checked, it didn't say "Price tag printer" or "Label Inspector". And as far as I know, I've never gotten my degree to be an english teacher, so next time, read the product label yourself, because that's not my job.
--"Stupidity isn't punishable by death. If it was, there'd be a hell of a population drop."---[
I]Laurell K. Hamilton, The Anita Blake Series[/I]