I got reassigned to my mother's hospital today for extra coverage. As I've mentioned a few times, they just renewed their contract with us and are getting new copiers. And FINALLY after many fits and starts, everything has been signed and the machines are being delivered. Quite a few have been installed already and they're getting 11 more tomorrow.
One of the first departments to get a shiny brand-new copier was Ambulatory Surgery.
Want to know how long it took them to break it badly enough that the machine has been rendered inoperable?
I have no idea how the hell they managed this, but they got a paper jam and rather than call us like they are supposed to (which is why the hospital pays for our company to keep staff on site to handle these problems) they decided to fix it themselves. Never mind that this was a new machine that they were unfamiliar with (all the more reason to call us....)
And somehow, they ripped out...RIPPED OUT the duplexing gate.
So now it's been down for a WEEK, because this isn't a part that they expect to break, so they've had to have it shipped over from Japan.
And that department has had the nerve to ask at least twice if they can just get a new machine!!
NO! You can NOT get a new machine! YOU JUST GOT
A NEW MACHINE AND YOU FUCKING BROKE IT!!!!