This is why we can't have nice things!!!!!

[Dave1982]

Ugh...just....ugh....

I got reassigned to my mother's hospital today for extra coverage. As I've mentioned a few times, they just renewed their contract with us and are getting new copiers. And FINALLY after many fits and starts, everything has been signed and the machines are being delivered. Quite a few have been installed already and they're getting 11 more tomorrow.

One of the first departments to get a shiny brand-new copier was Ambulatory Surgery.

Want to know how long it took them to break it badly enough that the machine has been rendered inoperable?

Three days.

Yes...THREE DAYS!!

I have no idea how the hell they managed this, but they got a paper jam and rather than call us like they are supposed to (which is why the hospital pays for our company to keep staff on site to handle these problems) they decided to fix it themselves. Never mind that this was a new machine that they were unfamiliar with (all the more reason to call us....)

And somehow, they ripped out...RIPPED OUT the duplexing gate.

So now it's been down for a WEEK, because this isn't a part that they expect to break, so they've had to have it shipped over from Japan.

And that department has had the nerve to ask at least twice if they can just get a new machine!!

NO! You can NOT get a new machine! YOU JUST GOT A NEW MACHINE AND YOU FUCKING BROKE IT!!!!

[Raveni]

How does your contract handle the extra work when the client destroys the equipment instead of call for service?

[Dave1982]

From what I'm told it's being taken care of this once as a courtesy, but that if it happens again they will receive a bill.

Of course, who knows if that's really the case but I'm not involved in those decisions.

[emax4]

3 days though, and they destroyed it, and they get a courtesy replacement? C'mon... Ok, yes it's great that they GOT a free replacement, but they just used up their first and only "get out of jail free" card.

They want a new machine? Sure! Just cough up the cost of the machine they want, in addition to $x.xx for installation and $x.xx for a warranty, and they'll be set.

[Dave1982]

Well, they aren't getting another new machine; they're getting the week-old one fixed as part of the service contract.

[Bright_Star]

Did they ever hear of reading the instruction manual thoroughly BEFORE using it?

[Sandman]

Dave.. one of our accounts they don't hesitate to bill out the part if it is shown that it was a customer abuse that caused it.... although they do document it big time!

If these people treat machines like this.. AND can't follow directions to call us.. I don't want to have any medical procedures there. It just shows to me that the people charged to take care of me can't follow simple instructions.

[DGoddessChardonnay]

Quoth Bright_Star

Did they ever hear of reading the instruction manual thoroughly BEFORE using it?

Don't you mean the De-Struction Manual?

They probably filed it under "G" for garbage.

[Seshat]

I have the clumsiness (though my myotherapist - aka muscle specialist - is reducing that, yay!). But at least I'm careful to try to minimise the effect of clumsiness, and I don't blame anyone else when I do break things.

[tropicsgoddess]

The typical end luser (s).... get some big machinery or technological product , break it and demand a free replacement.....