I'll never let go
This guy wasnít mean or anything. In fact he came across as someone you would expect to be quite intelligent. Obviously, this isnít the case.
The SC approached the bar.
SC: Hi there, I was wondering if I could have a word with your staff and ask a few questions?
Me: OK. Would you like me to grab a manager?
SC: Yes, that would be most helpful.
Me: Can I just ask what it is about?
SC: Well unfortunately it is about a complaint I made.
Me: Oh. Iím sorry to hear that. I will be back in a moment. I will just go find the manager.
I pulled out M.
M: Hi there sir. What can I do for you?
SC: Well, I just really donít know what to say. I just need to start off with that I believe that this place has some very nice staff working here, but I just donít believe your complaints department is up to scratch!
M: Well we donít actually have a complaints department. All complaints are dealt with in house by the manager who is on duty.
SC: OK, well thatís all very well and good. But I sent a letter here detailing my complaint with my name, address and phone number on it, and I got nothing back! I expected some sort of courtesy call or a reply!
M: Iím really sorry about that sir, but I donít know of any letter.
SC: I donít really believe you to be honest. And what is more annoying is that it wasnít even that big a complaint. It was just a little something regarding your portion sizes with a little advice on how to make them better! But not getting a reply has really tainted my opinion of this place!
M: When did you send the letter sir? Maybe it got jumbled in with other mail.
SC: It was in JulyÖ
Mís eyes widened.
Mís eyes nearly popped out.
M: July 2006??
SC: Thatís right. Surely you remember? *turns to CW* Do you remember a letter being mentioned or anything?
CW: I was 15 in 2006.
SC looked really confused. He looked at me.
Me: I didnít work here in 2006.
M: And neither did I.
M: I donít think thereís anyone working today that worked here in 2006.
SC: Donít you know how to keep your staff??
M: Iím sorry but I donít think thereís anything I can do for you. Was there no way you could have brought this up a little earlier?
SC: No. Iím not from the area and this is the first time Iíve been here since my initial complaint.
M: Well, Iím sorry about the bad experience you had in 2006, but I hope your visit today has been much better.
SC: Well, it has. But I just canít believe that no one remembers me or my complaint letter.
He walked away. CW was in the back room crying with laughter. M grabbed the schedule and went through the staff.
M: Out of the 25 members of staff we have here, only three worked here in 2006.