This wasn't one of my customers but a friend of mine's, though I was witness to it.
WBGG: wannabe gangsta-girl (suburban white-bread)
CS: Customer Service rep (my friend)
In line at a food court BK, WBGG - third in line - is on her phone with her BFF, reading off the menu to her.
WBGG: "Whatcha want, girrrrrrl? Dey gots..." loudly lists off then ENTIRE burger menu during the time it takes to get to her turn.
CS: "Hi, what can I get for you today?"
WBGG: "Yeah, you got that Steakhouse burger?"
The Steakhouse was the big promo burger of the month and there were posters, standalones and countercards all over the place, not to mention the HUGE promo on the overhead menu that she had just read to her BFF
CS: "Yes, it's our feature menu item right now" points up to the menu
WBGG: looks up at the menu "Yeah, so how much is it?"
CS has heard the whole conversation between WBGG and her BFF - as had everyone else within about a twenty foot radius. CS shoots me a WTF look.
CS: "Umm" points up to menu where, again, HUGE promo
WBGG: "Okay..." (looong pause)
CS: "So, can I get you anything?"
WBGG: studies the menu "Gimme a Whopper"
CS: "Just the sandwich or would you like a combo?
WBGG: still looking at the menu "How much for the combo?"
CS gives me another look, SRSLY WTF?
CS: points up again "It's 3.99 for the sandwich or 6.89 for the combo"
CS: "Okay combo or okay just the sandwich?"
WBGG: "Gimme the combo"
The rest of the transaction went pretty much as can be expected.
And after that whole conversation with her BFF, she only got one burger. I don't know, maybe they're going to share.