Hi, old and new peeps!
I've been lurking here for so long that such names as Seraph, LillFilly, Peppergirl, I.P. Freleigh (I see what yu did thar wif yur handle), and of course, Rapscallion almost read like the names of old friends.
Yes, I have dealt with SCs, although unlike many of you, never face-to-face. My customer dealings have been primarily via e-mail, but also by phone. Even over telecommunications media, however, it is possible to experience a wide spectrum of Teh Suck. Entitlement, arrogance, failure to read directions, blame-shifting, empty threats of legal action - I've seen it. In fact, I found this site when I recalled something a former co-worker would often say:
"Aw, maaan, these customers SUCK!"
I have also had my share of the good ones: friendly customers, patient customers, customers with a genuine sense of humour, and even a few who put in a good word for me (one such occasion resulted in my receiving a company gift certificate
Anyway, it's good to be here, and Mods, I hope I haven't inadvertently said anything that's Not Cricket