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It would help if you were clear, or The Lost Books
  #1  
Old 05-03-2012, 06:18 PM
depechemodefan's Avatar
depechemodefan depechemodefan is offline
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Default It would help if you were clear, or The Lost Books

Yesterday a guy called:

sc: I was trying to place this book on hold, but your site won't let me do it.
me: ok, I'll see what the problem was. It could be an item that is missing, so it won't allow you to place a hold. What is the title?
sc: the author is i-m-blah-blah-blah, last name m-e-blah-blah.
me: ok the title please.
sc: immigrant law.
me: *looks* I don't see the title, can you give me the author's last name again.
sc: H-U-S-A-I-N.
me: uh, I thought the author's last name ended with an "M".
sc: what?
me: YOu were spelling the authors last name with an "M".
sc: ok, let me look this up again on Amazon.com.
me: ok
sc: look for a book title Greencard for Dummies.
me: ok *looks* I found it. Now what you do is click on the brown button that says "hold".
sc: I don't see that on Amazon.com
me: (you are on Amazon and are trying to place a hold on it for our library?) You have to do that on our site. Our web address is blahlibrary.org.
sc: ok,
me: and click on catalog, then click on the title.
sc: ok I see the hold button. could you place this on hold for me?
me alright, your last name?
sc: H-U-S-A-I-N.
me: (you fucking fucktard, you were spelling you name to me earlier when I asked you to repeat the author's last name? fucktard, but not as fucking stupid as trying to order a book through amazon to get it from our library) ok your card no?
sc: xxx xxx xxx xxxx
me: ok, it's on hold for you.
sc: can you put another book on hold for me?
me: sorry, I have to go to the next call, please call back.

Then another person called, with a title Abdair, footprints in America, by Yvette Glower. but she didnt' know how to spell "Abdair" and she then kept on changing how she pronounced the last name -at times it was Clower. I couldn't find the book even in Worldcat and she kept on going on about how someone in another city library gave her the title. I told her to call that librarian back and she tells me he retired. Then she wanted me to go to that library's website to find it. I did and told her I couldnt' find it
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  #2  
Old 05-03-2012, 10:53 PM
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Moosenogger Moosenogger is offline
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So wait, the first caller was on the library website, saw the hold button, yet asked you to put the book on hold for him? Talk about a lazy sphincter.

  #3  
Old 05-04-2012, 02:18 PM
PepperElf PepperElf is offline
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i dunno if it's laziness exactly... more like extreme confusion.
mainly cos he was looking for the "hold" button on amazon. and kept giving his own last name instead of the author's name. even after he found the author's name.

  #4  
Old 05-06-2012, 01:46 PM
wolfie wolfie is offline
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Quote:
Quoth depechemodefan View Post
me: What is the title?
sc: the author is i-m-blah-blah-blah, last name m-e-blah-blah.
me: ok the title please.
sc: immigrant law.
me: *looks* I don't see the title, can you give me the author's last name again.
sc: H-U-S-A-I-N.
sc: ok, let me look this up again on Amazon.com.
me: ok
sc: look for a book title Greencard for Dummies.
me: ok *looks* I found it. Now what you do is click on the brown button that says "hold".
sc: I don't see that on Amazon.com
me alright, your last name?
sc: H-U-S-A-I-N.
He doesn't need "Greencard for Dummies", he needs "Greencard for Complete Morons who Can't Follow Simple Instructions". He also needs to be "Sadaam-ized" by a particularly well-endowed horse.
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