Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"If you're going to insult me, at least do it well enough to get the right insult across" - ffxivfunk
"Save one person, they call you a Hero. Save a thousand, they call you Nurse." anon
"I have no patience for people who try to kill me." anon
"People who can't swim defend the boat with way more enthusiasm." anon
"You can lead a man to a Prius, but asking him to give up prime rib is a good way to get a motherf@%#er shanked.' - Cracked writer