Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"That was interesting. But dropping a warship on me is cheating. Take it back!" - Id, Xenogears
"You have good eyes. Now let's stain those eyes with despair. It's time to dance." - Vega, SF5
"The most dangerous phrase in the language is, 'We've always done it this way.'" - Grace Hopper
"Your math is correct, but your physics is abominable" - Albert Einstein to Georges Lemaître (re: Big Bang Theory)