Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"I'm not locked in here with you – You're all locked in here with me!!" - Rorschach, Watchmen
"It's called the Proving Grounds, not the 'I just assumed it would work grounds'." - rainkloud on XCOM 2
"Taking care of the fans who’ve gotten you here is often better than trying to bring in imaginary new ones." - Alan Costa, NIS (re: Disgaea)
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS