Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"Taking care of the fans who’ve gotten you here is often better than trying to bring in imaginary new ones." - Alan Costa, NIS (re: Disgaea)
"It is traditional when asking for help or advice to listen to the answers you receive." - RealUnimportant, CS.com
"Logging onto social media, then, is exposing yourself to everyone's mental sneezes" - CGP Grey
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS