Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"Such high faith in the intelligence of the common person is not healthy. Seek help." - nodnarb232001
"Experience and treachery will beat youth and enthusiasm every time" - Waylon Jennings, et al
"I am celibate because I don't give a f***" - 'Gandhi', ERBH
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS