Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"[Humans] propound mathematical theorems in besieged cities, conduct metaphysical arguments in condemned cells, make jokes on the scaffold, discuss a new poem while advancing to the walls of Quebec, and comb their hair at Thermopylae. This is not panache; it is our nature." - C.S. Lewis, "Learning in Wartime"
FFXIV:ARR - Erickei Dunsinae, BLM on Sargatanas [TCG]