Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"It is traditional when asking for help or advice to listen to the answers you receive." - RealUnimportant, CS.com
"Logging onto social media, then, is exposing yourself to everyone's mental sneezes" - CGP Grey
"I have no patience for people who try to kill me." (a redditor)
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS