Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS
"I hope the rest of your day is as pleasant as you are!" - Balorio (of TFR on Reddit)
"Normal is an illusion. What's normal for the spider is chaos for the fly." - attr. to Morticia Addams
FFXIV:ARR - Erickei Dunsinae, BLM on Sargatanas