Cono, you do indeed rock ^_^
That was a wonderful way to handle the situation, to boot -- calm, collected, and far more polite than the cursetomer himself was. Simply Awesome.
"When you're stupid, there's nothing that can be done." - Eric Idle
"I am celibate because I don't give a f***" - 'Gandhi', Epic Rap Battles of History
"If I win, I get to be a king. If I lose, I get to be a legend." - General Tarquin, OOTS
"Normal is an illusion. What's normal for the spider is chaos for the fly." - attr. to Morticia Addams