Whole Wheat is NOT a sub...what do you want on it?

[Argus]

I would heartily encourage the firing of customers that are idiots, rude or jackasses. I would back up employees that had to deal with the public for following the house rules.

A few businesses that agree with you have stories at Not Always Right.

[AccountingDrone]

A few businesses that agree with you have stories at Not Always Right.

I love that site, it is on my daily read list

[Jester]

The customer is definitely not always right!

Recently saw this sign at a bar down here:

"The Customer Is Always Right...But The Bartender Decides Who Is Still A Customer."

'Nuff said.

[wolfie]

Just curious, but which of these orderings of the 3 key pieces of information is the easiest to handle?

Footlong steak&cheese, 9 grain wheat
Footlong 9 grain wheat, steak&cheese
steak&cheese, footlong, 9 grain wheat
steak&cheese, 9 grain wheat, footlong
9 grain wheat, footlong, steak&cheese
9 grain wheat, steak&cheese, footlong

[Kristev]

My guess is you first tell them the size, then the kind of bread you desire, and then you tell them what kind of sandwhich. It's a flawlessly logical sequence. No pattern is broken because they won't go for any kind of bread if you begin with "Footlong." They'll have to wait until the second request, which should be the bread you want. (Telling them the bread last is illogical, and telling them the bread first puts you at risk of getting the wrong size.)

[Lace Neil Singer]

At the Subway where I go to, you tell them bread first, then size, then sandwich filling, then whether toasted or not, then finally extras like salad and sauce. I normally have a toasted Herb and Cheese six inch Steak and Cheese with tomatoes and bbq sauce. I love my local Subway. ^^

[lvceline]

Wow! Your response was amazing! I love nothing more than to see managers stand up to these kinds of people. I cannot believe she couldn't comprehend that she was ordering incorrectly and then acting like the employee was the stupid one. People just never cease to amaze me! People working in the food industry have my utmost sympathy. They are just about the worst kind of crappy customer out there.

[Lace Neil Singer]

I used to work in a pizza place; and I encountered the worst SCs ever while working there.

[Geek King]

At the local WotS, I usually give the whole order at once (for one sandwich) like, "Footlong Ham and Turkey on Herb and Cheese"

If the employee needs to, they ask for me to repeat. No muss, no fuss, except for being tempted by those damn white chocolate macadamia nut cookies by the register. Curses!

[AccountingDrone]

If the employee needs to, they ask for me to repeat. No muss, no fuss, except for being tempted by those damn white chocolate macadamia nut cookies by the register. Curses!

I love them, I just can't eat them any longer =( even if I change the bread to wrap *sob*

My fast food of choice has gone pretty much entirely to subs, the grease and ghu knows what at burger places gives me the runs, and about the only time we do fast food is while traveling and I am *not* interrupting my trip to spend less than quality time in the bathroom in a highway rest stop!

[skeptic53]

My local Subway is awesome. They can handle a huge rush with no problem at all, and they are nice. Not bored counter jockeys who don't acknowledge you. Their owner won't allow a tip jar, so every year I bring the regular employees a holiday card with a gift card in it equal to what I would have tipped over the course of the year. I've also written the owner to tell him how great his employees are but didn't hear back. There are several SW store units locally, I've eaten at them all several times, but my favorite one just kicks the other's asses. Ironically the worst one, where it's a long wait and the employees are chatting with each other & messing up orders, has a different owner who allows a tip jar!

But, that said, I have found it is useless to give more than a few parts of the order. If I say "6 inch tuna on honey oat, pepper jack cheese, not toasted" almost invariably they get the bread, cut it, put on the tuna, and ask "what kind of cheese?" and later "Do you want it toasted?". So I give them the size, bread, and meat and wait for their questions. They will always ask, so I might as well wait and just give the info once. I love this store.

[Mr Hero]

I love Subway cookies. I could eat them every meal or just eat them constantly without stopping.

[fireheart]

We're trained to ask these questions in order and after a while it becomes habitual to us. Even if you're a regular and order the same thing LOL Besides, just like most places, we have secret shoppers too and we'll get dinging if we don't say the right spiel to the customers.

Yep I do this. I always order pretty much the same damn sub when I go out:

-Wrap
-Chicken Strips, Chicken Fillet or Veggie Delite (not the patty)
-Old English CHeese (although lately I've been dropping the cheese)
-Lettuce, carrot, capsicum, cucumber
-Ranch or mayo dressing.
-No salt or pepper.

tadah, one nommy sandwich with a few extra calories based on the mayo or ranch dressings.

And every time I go through to the regular Subway, I always get the same questions each time. It's just easier for me to go down the line

[Jay 2K Winger]

I love Subway cookies. I could eat them every meal or just eat them constantly without stopping.

Yeah, but then you'd get fat. Cookies make you fat. </Scott Pilgrim>

[skeptic53]

We're trained to ask these questions in order and after a while it becomes habitual to us. Even if you're a regular and order the same thing LOL Besides, just like most places, we have secret shoppers too and we'll get dinging if we don't say the right spiel to the customers.

That's what I figured, so I just go with the flow. They are so fast I hate to mess up their flow. I've seen a line as long as a dozen people and still got my sammich in less than 10 minutes. 3 workers: the bread/meat person, the veggie/sauce person, and a cashier. Fewer if it's less busy. I'm pretty sure at least one and maybe two of the workers are related to the owner, they've been there years and drive much nicer cars than retail fast-food employees normally would. But they are great, I've worked with owner's kids before and they've usually been entitled slackers.

Dang now I"m getting hungry...