I don't think we gave her a good first impression

[customersruinmylife]

It’s thirty minutes before the pub is due to open. There is a knock at the door. We see a woman in her late twenties stood at the door with a bemused expression on her face. She tugs on the doors several times and just kind of stands there glaring at us. I call over.

Me: I’m sorry! We don’t open for thirty minutes!

She continues to stand there.

Me: We aren’t open yet!

She’s still standing there. I decide to ignore her and carry on working. A different co-worker is amused by this.

CW: She’s still there!
Me: I know. I guess she’s not getting the hint. Let her stand there until we open.

She tries the door again. CW, who is known for being cheeky calls over.

CW: We aren’t open yet! Come back in thirty minutes! Go on! Shoo!

Woman glares at us and walks away.

CW: Finally!

The manager walks out fifteen minutes later.

M: Well that’s just great! We were supposed to have someone new starting today and she hasn’t bothered to show!
Me: That’s crap!

CW stammers.

CW: Uhhh...she wasn’t a woman in her late twenties with blonde hair was she?
M: Yeah. How did you know?
Me: Oh no.

Yeah. We shooed her away from the pub. M gets on the phone and calls her, asking her to come back. He lets her in while CW and I hid in the kitchen, as we were suffering from a mixture of embarassment and the giggles. She was only there for an introduction to the pub, so we didn’t really see her.

However, in our defence, she just stood there! She didn’t wave us over, call the pub itself or anything. And we get a lot of customers doing that in the morning, so it was natural for us to assume that she was just someone trying to get in early.

[Bright_Star]

Why didn't anybody ask what she wanted while she was standing outside? That's what I would have done.

[PepperElf]

it sounds like they were busy working & weren't warned that there was a new hire before hand.

[customersruinmylife]

Quoth Bright_Star

Why didn't anybody ask what she wanted while she was standing outside? That's what I would have done.

99 times out of a hundred (in my experience anyway) is that if you open the door to explain to a customer that the place is closed, they stick their foot in and say something like "Oh at last! I was wondering if you were ever going to open today!" So we just tend to ignore them and get on with our job.

[rose_metal_nz]

Eh, I see this as a management suck; they didn't tell the newbie how to get in before the pub opened, and they didn't tell you guys to expect her.

[Mikkel]

And if she could hear what was said from inside the pub, they would have heard if she opened her mouth and said (shouted) something.
She will have to lose some inhibitions if she want to survive working there.

[Gizmo]

Ha! Management fail really since they should have told you to expect her!

[AmbrosiaWriter]

If I was that girl I would've said something, not just stand there and glare, expecting you to read my mind.

[Catwoman2965]

Management should have let you jnow someone new was starting, but she also should have said something like "I'm not a customer, I'm so and so, and manager told me to come at this time, for training, etc." I don't know why she didn't open her mouth and say why she was there!

[RealUnimportant]

Amusing behaviour from CRML & CW, but totally understandable. Manager/Newbie fails; either or both should have said something...