Go Back   Customers Suck! > The Heart of the Site > Unsupportable > Tech help

Closed Thread
 
Thread Tools Display Modes

Lavasoft is a PITA
  #1  
Old 04-25-2013, 03:18 AM
MoonCat's Avatar
MoonCat MoonCat is offline
So it's supposed to do that?
 
Join Date: Jun 2010
Location: Eastern US.
Posts: 5,221
Angry Lavasoft is a PITA

How do I get rid of their stupid browser??? I uninstalled it TWICE and now it doesn't seem to be in the control panel, I made Google my default browser, shut down & restarted my laptop and Lavasoft is STILL there. What did I miss?
__________________
Life is too short for bad books, boring movies, shitty people, and margarine. (Whitney Kimball)

  #2  
Old 04-25-2013, 10:25 AM
Arcus Arcus is offline
Front End Supervisor
 
Join Date: May 2011
Location: Utah
Posts: 193
Default

Do you mean the Lavasoft toolbar and it changing your search provider to Blekko.com? If this is what is happening, you may have a virus in your system that is making the change. Blekko.com pays people to direct them to their search page. A few malware writers have taken advantage of this and hid a redirect in some free programs.

I found some removal instructions at http://www.2-viruses.com/remove-blekko-redirect-virus that match most of the other sites I checked. Here is a copy of their instructions.

If you haven’t installed Blekko Toolbar yourself

In this case, you are infected and should remove Blekko Virus, you must immediately perform a full system scan with an anti-malware program. There are several versions of trojans that distribute toolbars and you will need anti-malware program like Malwarebytes to determine the cause of infection. Then you should repeat the steps written bellow.
If you have installed Blekko Toolbar, or see it in control panel

If you have installed toolbar yourself and wish to remove it, follow following instructions :

1. Go to control panel. Uninstall Blekko Toolbar. I would also recommend uninstall other software you do not know about that was installed on the same day.

2. Open your browser. Go to extensions/pluggins. Check out that there is nothing Blekko related. Delete all extensions that are made by anything else than Microsoft, Adobe, Oracle, Sun or Google.

3. You will have to reset your Search provider.

On IE:

Click arrow on the right of search box
Do following
On IE8-9 choose Manage Search providers
On ie7 click change search defaults
Remove Blekko from the list

On Firefox :

In url field type “about:config” (without the quotes) and do following =>
Type “Keyword.url” in the search box. Right click it & reset it.
Type “browser.search.defaultengine” in the search box. Right click it & reset it.

On Google Chrome:

Click wench icon on browser toolbar
Select Settings
Select Basics ->Manage Search engines
Remove Blekko from list

4. Scan with anti-malware program Malwarebytes, Spyhunter or Spybot S&D to confirm that everything got removed and cleaned.

  #3  
Old 04-26-2013, 01:37 AM
MoonCat's Avatar
MoonCat MoonCat is offline
So it's supposed to do that?
 
Join Date: Jun 2010
Location: Eastern US.
Posts: 5,221
Default

Shit. Yup, I think that's what happened. I had Ad-Aware but when I tried to start it, it asked me if I wanted to install an update. I hadn't updated that one in a while so I clicked yes. It supposedly "encountered an error" and couldn't update the program but I think it installed the Blekko thing instead. It also removed my Ad-Aware shortcut entirely.

Thanks for the instructions!! I'll try it.

UPDATE:
Well. Um. None of that is working. I tried running MalwareBytes and it stops working about 38-40 minutes into the full scan. I opened a browser and went to "manage add-ons" and "search providers", and disabled the Lavasoft search engine but it's still there; I can't click "remove" - that selection is grayed out. Changing the search provider on the control panel doesn't work either. I delete the Lavasoft one and enter Google instead, click "apply" and then "OK" but when I open a browser, it's still the Lavasoft one.

What else can I do?
__________________
Life is too short for bad books, boring movies, shitty people, and margarine. (Whitney Kimball)

Last edited by MoonCat; 04-26-2013 at 04:12 AM.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:17 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.