Customer comes in and is interested in the tea-based drinks we sell. She asks what kinds of teas we have. I name off half a dozen.
Customer: "Do you have any coconut?"
Me: "No, I'm sorry, we don't have any teas that even have coconut in them."
Customer: "None?!"
Lady, coconut is not a particularly common ingredient in teas. I have a boatload of teas in my cupboards, from my days at The Now Defunct Teashop, and maybe one or two have coconut in them. But I'm pretty sure we don't have coconut ANYTHING at The Mothership ... coffee, tea, blended drinks, you name it.
At this point, Senior Coworker steps in, and tries to offer some suggestions for alternate flavours and drinks. She runs through a short list and says we can try to make this or that or the next one ...
Customer: "I like coconut."
Now, Customer wasn't being sucky or snotty or whiny, but ... she'd just had two employees tell her we don't have coconut.
I was horribly close to telling her to take her coconut fetish somewhere else, which would certainly have been disastrous, as I'm already perilously close to ending my service with The Mothership.
Senior Coworker said we could make her something and if she didn't care for it, we could try something else. This is standard practice at The Mothership, but I was thinking that I could just see this person running through six or eight or 10 drinks, claiming that she didn't like the current one and we had to make her another one because we'd said we would.
In any case, I misjudged her ... she settled on one particular drink (I don't remember what) and disappeared, never to return.
Even though it wasn't coconut.
Customer: "Do you have any coconut?"
Me: "No, I'm sorry, we don't have any teas that even have coconut in them."
Customer: "None?!"
Lady, coconut is not a particularly common ingredient in teas. I have a boatload of teas in my cupboards, from my days at The Now Defunct Teashop, and maybe one or two have coconut in them. But I'm pretty sure we don't have coconut ANYTHING at The Mothership ... coffee, tea, blended drinks, you name it.
At this point, Senior Coworker steps in, and tries to offer some suggestions for alternate flavours and drinks. She runs through a short list and says we can try to make this or that or the next one ...
Customer: "I like coconut."
Now, Customer wasn't being sucky or snotty or whiny, but ... she'd just had two employees tell her we don't have coconut.
I was horribly close to telling her to take her coconut fetish somewhere else, which would certainly have been disastrous, as I'm already perilously close to ending my service with The Mothership.
Senior Coworker said we could make her something and if she didn't care for it, we could try something else. This is standard practice at The Mothership, but I was thinking that I could just see this person running through six or eight or 10 drinks, claiming that she didn't like the current one and we had to make her another one because we'd said we would.
In any case, I misjudged her ... she settled on one particular drink (I don't remember what) and disappeared, never to return.
Even though it wasn't coconut.
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