Older lady comes through my line today. Has a small amount of groceries. I ring them up and bag them as she starts the payment process.
She's telling me all about how she's getting a new VISA card and etc. etc. (I can't hear well through the plexiglass shields and so I tend to often "read" the customer's face to figure out what my reaction should be. But chances are good that I don't have a clue what they've actually said.)
I don't know for sure what card she was using.
Anyway ... card doesn't work.
She fumbles it out of the machine and stares at the keypad.
Me: "What's the problem?"
Customer: "It's not working." (*goes off again about how she's getting a replacement VISA card*)
Me: "Um, okay, here, try again."
Same results.
Me: *whips keypad around and looks at it* "You have to use your PIN."
Customer: *blank look* "My what?"
Me: "Your PIN ... your four-digit PIN."
Customer: *mumbles something about not knowing what the PIN for the card is and goes off again about her replacement VISA card*
Meanwhile, the person running the line (directing customers to the various tills) has sent somebody else to my line, because why not ... the customer I'm waiting on has only a moderate amount of groceries so it shouldn't take long, right ....
Customer tries again. Nope.
Me: "Ma'am, you have got to use your PIN. It won't work otherwise."
Customer: *mumble mumble new VISA card mumble*
Me: "Ma'am, does that card have tap?"
Customer: "Um, no, I don't use tap ..." (*mumble mumble new VISA card mumble*)
She puts the card in AGAIN and this time just stands there staring at the keypad, as if she expects some magical force to make it read her card and process the transaction.
I was about to call a supervisor over to suspend the transaction and then THEY could deal with the situation, but finally, FINALLY, she gave up and pulled out a $50 bill and paid with that.
No, I was not on the "cash" till. Absolutely no fucks given. I just wanted her GONE. (I later told the shift supervisor and she didn't care either In fact, throughout my shift, she sent a couple more "cash" customers through my line. I think she was seeing an unusual number of "cash" customers and just wanted to get them out of the store ASAP.)
She's telling me all about how she's getting a new VISA card and etc. etc. (I can't hear well through the plexiglass shields and so I tend to often "read" the customer's face to figure out what my reaction should be. But chances are good that I don't have a clue what they've actually said.)
I don't know for sure what card she was using.
Anyway ... card doesn't work.
She fumbles it out of the machine and stares at the keypad.
Me: "What's the problem?"
Customer: "It's not working." (*goes off again about how she's getting a replacement VISA card*)
Me: "Um, okay, here, try again."
Same results.
Me: *whips keypad around and looks at it* "You have to use your PIN."
Customer: *blank look* "My what?"
Me: "Your PIN ... your four-digit PIN."
Customer: *mumbles something about not knowing what the PIN for the card is and goes off again about her replacement VISA card*
Meanwhile, the person running the line (directing customers to the various tills) has sent somebody else to my line, because why not ... the customer I'm waiting on has only a moderate amount of groceries so it shouldn't take long, right ....
Customer tries again. Nope.
Me: "Ma'am, you have got to use your PIN. It won't work otherwise."
Customer: *mumble mumble new VISA card mumble*
Me: "Ma'am, does that card have tap?"
Customer: "Um, no, I don't use tap ..." (*mumble mumble new VISA card mumble*)
She puts the card in AGAIN and this time just stands there staring at the keypad, as if she expects some magical force to make it read her card and process the transaction.
I was about to call a supervisor over to suspend the transaction and then THEY could deal with the situation, but finally, FINALLY, she gave up and pulled out a $50 bill and paid with that.
No, I was not on the "cash" till. Absolutely no fucks given. I just wanted her GONE. (I later told the shift supervisor and she didn't care either In fact, throughout my shift, she sent a couple more "cash" customers through my line. I think she was seeing an unusual number of "cash" customers and just wanted to get them out of the store ASAP.)
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