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  #11  
Old 11-14-2007, 07:47 PM
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Jester Jester is offline
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I like to joke around with customers.

Look at my handle. Duh.

But anyways, I DO joke around with them, and most of them love it and many have come back to my establishment because of me and my wit and sense of humor. This is not bragging, this is simply fact.

But yes, even I on occasion have misread a tight-assed humorless stick in the mud as actually having a sense of humor, and have had one or two complaints about me. Generally speaking, management's answer has usually been something along the lines of "Jester is a good server, and he was only trying to joke around with you. We apologize if you took it the wrong way, but we assure you, he meant nothing disrespectful by it."

And even with those few complaints, I am not going to stop making jokes. It is what I do. It is one reason I don't think I want to work in fine dining, or at any place that takes itself too damn seriously.

I do NOT agree with the people here who say you should never make jokes at work, or that you should keep it to the bare minimum of conversation. If you are someone who jokes around, continue being yourself, by all means.

One caveat: I DO work in the food service industry, and that is somewhat different than retail, so keep that in mind. That being said, I will often make a joke/smartass crack right at the beginning of the customer's time in my station, before I may have had a time to properly read them. Invariably, those are the ones that have gotten me into trouble.

I also think that the SC in the OP was getting bent out of shape over a pretty much harmless joke about a fairly common stereotype, whatever you may think of the stereotype. Two guys joking about women spending all their money is nothing new, and does not denote either guy as chauvinistic or derogatory, in my opinion. It is no different than two women talking about guys being slobs, even though not all guys ARE slobs.

Quote:
Quoth RammsteinGirl View Post
And yes.. women do tend to spend more money shopping than men, especially on clothing/accessories. When you see something cute.. it's just SO hard to resist! Men will never understand.
Um, put me in a bicycle store, magic shop, music store, or book store, and TRUST me, I DO understand!
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  #12  
Old 11-14-2007, 08:23 PM
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MadRocketScientist MadRocketScientist is offline
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I'm a bald man (not entirely true, I have hair on my head, but it is such an obviously pathetic attempt at hair on the part of my scalp that I don't even acknowledge it and shave my head every other day), so I often play with bald jokes and I NEVER get offended by them.

Yesterday I went to see a Peridontist to get some work done (my gums cover too much of my teeth and need to be cut back a bit). While I was there, the following exchange took place:

During the exam, the doctor is telling me that they are only going to be removing a millimeter or two of gum line, and although it does not sound like much, a millimeter goes a long way with regards to teeth. She tells me as she is writing notes, "People will notice a subtle difference, they'll notice a change."

And I deadpan back, "Like if I had done something different with my hair."

She replies, "Exactly!", then looks up at me and her face goes from a smile, to a shocked look, and then, she sees my smile and just loses it after a second.

  #13  
Old 11-14-2007, 09:58 PM
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Yes, I have had this happen before, and the last time was many, many years ago. I do not attempt to joke with any customers, let alone establish any kind of rapport with them, unless I have spoken to them for a few minutes to discover their personality.

One time, many years ago, when I was a toll operator at Bellsouth, I had this young lady who called in on a pay phone. She was not in terrible distress, but had stated she was trying to call her parents' home and had lost her money trying to do so.

Me: Operator, how may I help you?
SC: You can help me by putting me through! (Already, sounded like a young teenaged girl who should be slapped).
Me: OK, I'll need the number you are dialing and twenty-five cents!
SC: I lost my money and you need to put me through. I know you need the number.
Me: All right, maam, I was not aware of that.
SC: I know you weren't aware of it. (Pause a long time)
Me: Maam, I need the number you want to call.
SC: You should have said that before. It's .........., and I need you to be sure my call connects.
Me: Not a problem, and I'll make sure you get through.
SC: I know you're going to put me through! (sarcastic, not a leap of faith)
Me: Yes, maam. That's the thing with these pay phones. Sometimes they just cut you off for no reason.
SC: What are you talking about? I already know this. Put me through.
Me: I'm doing that. I just wanted to be sure I could resolve this being these things happen with some pay phones, usually bad weather.....
SC: Look, put me through and shut up!

After that comment from her, I did not wait for her call to connect, and I told her to have a nice day before moving to my next call. Now, usually with adults, many would be glad you're trying to pacify them, trying to calm down an upsetting situation. Others, of course, if I can tell they are bitchy and not in the mood, I wouldn't bother. This one cut the cake, and since then, I make no effort unless the customer is the first to make jokes, or small talk. This young lady though, if I had been her father and was spoken to like that, I would have grabbed her through the phone and smacked her silly.

  #14  
Old 11-14-2007, 10:23 PM
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Quote:
Quoth GyroKat View Post
. A customer isn't sucky just because you joke with the wrong people

Generally, it's not a good idea to joke around unless the other person starts.
I kind of agree with the last sentence, as it's better to be safe than fired.

But I really agree with the first part. They were sucky because after it was made clear that it was a joke, they still complained, rather than handling it with the OP. A GOOD customer would have said "I found that quite offensive. You say you were joking, but you shouldn't make jokes like that with someone you don't know."
But that only applies if they were actually joking, which is usually obvious. If they were just being a prick, report them.
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  #15  
Old 11-15-2007, 01:53 AM
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You shouldn't joke around with customers cause you have no idea how they'll react. Best to keep it cordial. Better safe than sorry.

  #16  
Old 11-15-2007, 02:20 AM
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Most definetly. An innocent joke or remark can and usually will be taken wrong by people.
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  #17  
Old 11-15-2007, 03:55 AM
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Oh, I know much better now. I can judge most people better then before, mostly cause I'm trained to get to know people so I can get them what they need. I can usually tell who can take a joke and who can't, now. Perhaps next time I will try a Jafaa joke... *expects no one but Broomjockey to get that one*
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  #18  
Old 11-15-2007, 04:14 AM
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Quote:
Quoth Ayche View Post
Perhaps next time I will try a Jafaa joke... *expects no one but Broomjockey to get that one*
You mean like this classic?
"A Horus guard, a Serpent guard, and a Setesh guard meet on a neutral planet. It is a tense moment. The Horus guard's beak flashes. The Serpent guard's eyes glow. The Setesh guard's nose...drips"
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  #19  
Old 11-15-2007, 04:20 AM
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...Indeed...
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  #20  
Old 11-15-2007, 05:17 AM
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Quote:
Quoth Broomjockey View Post
You mean like this classic?
"A Horus guard, a Serpent guard, and a Setesh guard meet on a neutral planet. It is a tense moment. The Horus guard's beak flashes. The Serpent guard's eyes glow. The Setesh guard's nose...drips"
<3 Teal'c. Even if the joke isn't funny, everyone's reaction is.
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