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The wake up call scandal
Old 08-28-2019, 09:57 AM
figgyx figgyx is offline
Front End Supervisor
Join Date: Oct 2011
Posts: 163
Default The wake up call scandal

I had a guest request a wake up call for 615am.

She came down the next morning and I check her out. She waits until she is half way across the lobby before turning and hissing at me - We did not get our wake up call this morning but we did get one at 1045pm the night before.

Before I can even open my mouth to apologize she turns back around and walks out.

Upon further investigation I realize that the clock on our phone was way off due to a power outage the week before. Yes, it was our fault. Yes someone should have checked the phones. She would have received compensation for her issue if only she had properly stated her complaint - When she was standing in front of me!!!!!
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