LOL=little old lady
CSR, aka done to a turn and ready to serve = me
LOL calls in, wants her 7 day trial cancalled.
Myself gets her info and gets acct open, pleased that for a change a customer knows it's a trial and does their part.
Then I discover she's a customer with the Apple app to use our membership on the phone. Translate: alas, she must cancel by calling Apple. We can't do it.
Note: Personally I think we should be able to cancel these and I totally understand Lol's frustration that I was the 3rd (at least!) person in our department that couldn't help her for a reason beyond our and her control.
However, when all 3 of us inform her that Apple must help her, that they are in fact open, and give her the phone number to call them, it is not necessary for LOL to inform us that we are just refusing to help her ON PURPOSE just to mess with her and call us names that would make a sailor blush with shame.
I'm willing to help her. I'm wanting to help her. I'm waiting to help her. I even recognize that for a change I'm on a customer's side. Helpless against the man.
Guess my wizened heart isn't totally Grinchified. But hopefully if I ever get her back on the line again, she learns to swear better. I could do that good in 6th grade.
CSR, aka done to a turn and ready to serve = me
LOL calls in, wants her 7 day trial cancalled.
Myself gets her info and gets acct open, pleased that for a change a customer knows it's a trial and does their part.
Then I discover she's a customer with the Apple app to use our membership on the phone. Translate: alas, she must cancel by calling Apple. We can't do it.
Note: Personally I think we should be able to cancel these and I totally understand Lol's frustration that I was the 3rd (at least!) person in our department that couldn't help her for a reason beyond our and her control.
However, when all 3 of us inform her that Apple must help her, that they are in fact open, and give her the phone number to call them, it is not necessary for LOL to inform us that we are just refusing to help her ON PURPOSE just to mess with her and call us names that would make a sailor blush with shame.
I'm willing to help her. I'm wanting to help her. I'm waiting to help her. I even recognize that for a change I'm on a customer's side. Helpless against the man.
Guess my wizened heart isn't totally Grinchified. But hopefully if I ever get her back on the line again, she learns to swear better. I could do that good in 6th grade.
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