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Okay, so this didn't *happen* to me, but to my coworker. It's definately a SC, but also a Sighting. I work in a pharmacy.
I come into work today, punch in, and go to the office. My first duty every day is to count the safe, and therefore assume responsibility for it from my coworker. I walk into the office to see: My SM on the phone, my ASM listening intently, and CW. Already I'm curious.
SM says (at various times during the phone conversation that we're all hearing):
"Sir we only sell the phones as a courtesy to Verizon. No you cannot return them to us - you have to contact Verizon" "You don't have to explain to me what happened, I can see it on the videotape" "I don't disrespect my employees like that and I'm not going to allow you to do so either"
Now my antenna is up and quivering
Here's the back story (as I saw on the video when ASM showed it to me):
A man came into the store and bought a Tracphone phone card. He comes back a few minutes later and purchases a Verizon phone. These are sold in a box. You can see where this is going right? He comes back mere minutes later (and this is ALL on video) and demands a refund on both the phone card AND the phone, because they don't work together. Our cashier tells him she can't do that, neither one is returnable, as evidenced by the 4 (FOUR!) signs in the phone card and phone stock area. This entire exchange took 20 (TWENTY) seconds, according to the time stamp on the video.
At this point, he THROWS the phone and box at the cashier. Fortunately, it did not hit her, but crashed onto the ground behind the register
He leaves. Evidently he went back to his car and called the store, requesting the *manager*.
Now, my SM is about the chillest guy you could ever meet. And that's saying a lot, considering I'm 60, have lived all over the world, and met thousands of people. He is an expert at dealing with SCs that make the rest of us cry. And so the phone conversation continues ...
SM: "Again, you don't have to explain, I can see on the video what happened." "Okay, that's good, because I don't want you back in my store" "If the phone you threw at my cashier had hit her, I would filing assault charges right now" "Oh you want the phone back? Let me know when you are coming, because I will throw it outside for you. I DO NOT want you back in my store" "Okay good, call the media. I will show them the videotape" (At this point, SC hung up)
SM was MAD! I've worked for him almost 4 years and NEVER seen him this mad. But he IS the chillest guy I know. Love ya Ryan
I come into work today, punch in, and go to the office. My first duty every day is to count the safe, and therefore assume responsibility for it from my coworker. I walk into the office to see: My SM on the phone, my ASM listening intently, and CW. Already I'm curious.
SM says (at various times during the phone conversation that we're all hearing):
"Sir we only sell the phones as a courtesy to Verizon. No you cannot return them to us - you have to contact Verizon" "You don't have to explain to me what happened, I can see it on the videotape" "I don't disrespect my employees like that and I'm not going to allow you to do so either"
Now my antenna is up and quivering
Here's the back story (as I saw on the video when ASM showed it to me):A man came into the store and bought a Tracphone phone card. He comes back a few minutes later and purchases a Verizon phone. These are sold in a box. You can see where this is going right? He comes back mere minutes later (and this is ALL on video) and demands a refund on both the phone card AND the phone, because they don't work together. Our cashier tells him she can't do that, neither one is returnable, as evidenced by the 4 (FOUR!) signs in the phone card and phone stock area. This entire exchange took 20 (TWENTY) seconds, according to the time stamp on the video.
At this point, he THROWS the phone and box at the cashier. Fortunately, it did not hit her, but crashed onto the ground behind the register
He leaves. Evidently he went back to his car and called the store, requesting the *manager*. Now, my SM is about the chillest guy you could ever meet. And that's saying a lot, considering I'm 60, have lived all over the world, and met thousands of people. He is an expert at dealing with SCs that make the rest of us cry. And so the phone conversation continues ...
SM: "Again, you don't have to explain, I can see on the video what happened." "Okay, that's good, because I don't want you back in my store" "If the phone you threw at my cashier had hit her, I would filing assault charges right now" "Oh you want the phone back? Let me know when you are coming, because I will throw it outside for you. I DO NOT want you back in my store" "Okay good, call the media. I will show them the videotape" (At this point, SC hung up)
SM was MAD! I've worked for him almost 4 years and NEVER seen him this mad. But he IS the chillest guy I know. Love ya Ryan
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