It was busy at the grocery store I work at as a cashier.
I worked from 1:45 p.m. to 6:45 p.m. I was told that it began getting busy at 8 a.m. It slowed down roughly around 6 p.m.
This incident happened while it was busy, and there were several customers waiting in line, at the register I was assigned to, to be checked out.
A mom and her young daughter came to my line. One of the items she purchased was 3 bags of frozen shrimp... 2 jumbo and 1 medium. There was a sale on the shrimp... buy 2 get one free, but you had to buy 3 of the exact same size.
So my customer asked me if she got one of the frozen shrimp for free. When I hit the total button, she did not. There was supervisor in training who was bagging her groceries, and he looked at all 3 bags and noticed that one bag was medium shrimp. So I scanned one of the jumbo bags of shrimp again, hit total, and it came up free. The supervisor told her that she has to get 3 of the same size. So she told me that she was taking her daughter with her to go to the other end of the store, which is huge, to get the correct size. I was almost finished with her order, and there were several customers waiting behind her. So I told her "I am almost done with your order. What you can do is to pay and then go get what you need."
Well, she was not happy with that, and it showed on her face. She said "I want to make sure that there is another jumbo size shrimp back there for me to get." I was already done with her order, and there were still other customers waiting in line.
So I again I told her "what you can do is to pay and then go get what you need."
She repeated what she said with an annoyed look on her face.
At that point the person who was bagging her groceries, an employee in training to be in a supervisory role, repeated what I had told her twice adding the fact that she would have to go to the other side of the store to get it. She still had an annoyed look on her face.
She then said with a long sigh "then can I get the medium size shrimp for free so I do not have to go to the other side of the store?"
He said "sure, I just have to override it for inventory purposes." He did not have an override key with him, and so he asked me if I knew how to override it without a key. I said yes.
But then she wanted to argue with him about his having to override it for inventory purposes. He explained to her the reason why, but she continued to argue with him.
So one of the assistant managers, who was bagging groceries for the cashier who was at the register in front of me, told her the same thing he said.
So I was finally able to override the medium bag of shrimp, and she got it for free.
She paid for her groceries and left.
Good grief.
I worked from 1:45 p.m. to 6:45 p.m. I was told that it began getting busy at 8 a.m. It slowed down roughly around 6 p.m.
This incident happened while it was busy, and there were several customers waiting in line, at the register I was assigned to, to be checked out.
A mom and her young daughter came to my line. One of the items she purchased was 3 bags of frozen shrimp... 2 jumbo and 1 medium. There was a sale on the shrimp... buy 2 get one free, but you had to buy 3 of the exact same size.
So my customer asked me if she got one of the frozen shrimp for free. When I hit the total button, she did not. There was supervisor in training who was bagging her groceries, and he looked at all 3 bags and noticed that one bag was medium shrimp. So I scanned one of the jumbo bags of shrimp again, hit total, and it came up free. The supervisor told her that she has to get 3 of the same size. So she told me that she was taking her daughter with her to go to the other end of the store, which is huge, to get the correct size. I was almost finished with her order, and there were several customers waiting behind her. So I told her "I am almost done with your order. What you can do is to pay and then go get what you need."
Well, she was not happy with that, and it showed on her face. She said "I want to make sure that there is another jumbo size shrimp back there for me to get." I was already done with her order, and there were still other customers waiting in line.
So I again I told her "what you can do is to pay and then go get what you need."
She repeated what she said with an annoyed look on her face.
At that point the person who was bagging her groceries, an employee in training to be in a supervisory role, repeated what I had told her twice adding the fact that she would have to go to the other side of the store to get it. She still had an annoyed look on her face.
She then said with a long sigh "then can I get the medium size shrimp for free so I do not have to go to the other side of the store?"
He said "sure, I just have to override it for inventory purposes." He did not have an override key with him, and so he asked me if I knew how to override it without a key. I said yes.
But then she wanted to argue with him about his having to override it for inventory purposes. He explained to her the reason why, but she continued to argue with him.
So one of the assistant managers, who was bagging groceries for the cashier who was at the register in front of me, told her the same thing he said.
So I was finally able to override the medium bag of shrimp, and she got it for free.
She paid for her groceries and left.
Good grief.
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