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Dear Customers ...
  #1  
Old 05-28-2020, 03:58 AM
Pixelated Pixelated is offline
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Default Dear Customers ...

1) If you are trying to talk to me (especially if you are wearing a mask) PLEASE SPEAK UP. Between the plexiglass in front of me and your mask (if you're wearing one), I can't hear much. Especially if you have a low and/or soft voice.

Or, if it's a yes/no question ("Do you have your points card?") it doesn't hurt to also nod or shake your head.

2) Telling me "I've got a case of [pop] or [energy drink]" on the bottom of your buggy and then saying "Do you need to scan it?" ... um, yeah. Neither the Vulcan mind-meld nor Jedi mind influence affects barcodes. If you don't lift it onto the belt, I need to come around with my scan gun (AND WHEN WILL THEY GET US SOME WIRELESS EQUIPMENT, DAMMIT) and scan it.

No, I don't snark at them. Unless someone's been a grocery store cashier, it's understandable that they don't know how things work. I just hear this more often than I'd like to.
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Old 05-28-2020, 08:13 PM
Slave to the Phone Slave to the Phone is offline
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Quoth Pixelated View Post
1) If you are trying to talk to me (especially if you are wearing a mask) PLEASE SPEAK UP. Between the plexiglass in front of me and your mask (if you're wearing one), I can't hear much. Especially if you have a low and/or soft voice.

Or, if it's a yes/no question ("Do you have your points card?") it doesn't hurt to also nod or shake your head.
Guilty as charged. I try my best to never raise my voice during business transactions because it can come across as yelling. I do a WHOLE bunch of nodding and shaking head, though.

Would it be helpful if I started by greeting the person and then asking if they can hear me OK before raising my voice? I really do not want to get into the habit of yelling at everyone needlessly.
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  #3  
Old 05-28-2020, 08:33 PM
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Kristev Kristev is offline
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Back when there was still such a thing as a restaurant, I used to write what I wanted down on a note, because my orders are unusual and it helps them understand (and getting it fixed should they get it wrong beyond what I can tolerate.)
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Old 05-28-2020, 11:18 PM
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Quoth Slave to the Phone View Post
Would it be helpful if I started by greeting the person and then asking if they can hear me OK before raising my voice? I really do not want to get into the habit of yelling at everyone needlessly.
Yes, but also remember that a raised voice is not automatically yelling.
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Old 05-29-2020, 03:07 PM
Pixelated Pixelated is offline
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Yes, but also remember that a raised voice is not automatically yelling.
Yes. There's a fair gap between speaking loudly and actually yelling. But I've run into numerous customers (mostly but not always women) who have voices that are both light and low. It's gotta be a bit annoying for them when I have to keep asking them to repeat themselves ...
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Old 05-29-2020, 04:13 PM
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Yes, but also remember that a raised voice is not automatically yelling.
It's the tone. I only speak to customers on the phone from home so I wonder what it'll be like when the store opens up and the Karens try negotiate down our liquidation prices. I should tell manager I'm not coming back but I can't afford to.
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Old 05-31-2020, 06:39 AM
Slave to the Phone Slave to the Phone is offline
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Yes, but also remember that a raised voice is not automatically yelling.
Sadly, 40 years of tobacco use has made my raised voice sound like I'm screaming "I hate you and want you to step on a lego" when actually I'm yelling "OMG, I love you forever!!!"

We are still limiting social excursions, so I haven't actually talked to anyone but hubs and the cats since my first post, but I do plan to keep this thread in mind for the next I do have real life interaction with someone.
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Old 05-31-2020, 07:24 PM
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Yes, but also remember that a raised voice is not automatically yelling.
This.

Had an argument with Ol' Scarface Herself back at the wholesale club once, over something stupid (as it almost inevitably was when she and I butted heads), and I raised my voice as I made my point. I've got a voice that carries and is pretty loud in any case.

Herself played the victim, muttering, "Why is he yelling at me? Who does he think he is, yelling at me?"

I shut her down, telling her, "I'm not yelling at you. Trust me, YOU'LL KNOW when I'm yelling at you."
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Old 06-02-2020, 04:27 PM
Android Kaeli Android Kaeli is offline
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Quoth Pixelated View Post
1) If you are trying to talk to me (especially if you are wearing a mask) PLEASE SPEAK UP. Between the plexiglass in front of me and your mask (if you're wearing one), I can't hear much. Especially if you have a low and/or soft voice.
With the majority of customers and Grocery Store employees wearing masks now, it does make me have to ask almost everyone to speak up a little bit more because of my hearing problems. And I'm not the only person who's had to ask customers to speak up, even my coworkers who have much better hearing can't always understand what the other person is saying.

Thankfully I haven't had anyone complain about it.
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  #10  
Old 06-04-2020, 02:19 AM
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It's the tone.
It's always the tone, yes. I've had various CWs at my current job tell me that I "yelled at them" when I certainly never raised my voice even a little. But I didn't use a chirpy sweet voice and start with bunch of platitudes "oh, I know you didn't mean to do it, and it's not a big deal, but..." I just start with "don't do that please." Yes I say please because I'm not trying to be rude but I also don't have all flipping day to make you "feel" okay that I pointed out something you did wrong. It's funny how to most people I'm nice and quiet, and to a few I'm horrible and rude.

...okay that rant went somewhere else but you see my point. Tone.
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