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Boring, long story
Ok, I had a phone call from a customer yesterday wanting to know if we had a book in. This is what happened.
M= Me
W= Annoying Woman
M- Can I help you?
W- Yes, I want to know if you have a book in stock.
M- Ok, do you have the ISBN?
W- Yes, it is *********
M- Ok, I will check for you, hold on one moment
--------I go and type the ISBN in 3 times, and nothing comes up at all---------
M- Sorry, but nothing is coming up under the ISBN, do you have the..........
W- But that is the ISBN that I have!
M- Well, nothing is coming up under that ISBN, do you have the title or author?
W- The author is *******
M- Ok, I will try the author.
-------------I go and try the author, but 147 titles come up------------
M- I have over a hundred titles for that author, can you tell me the title of the book?
W- Did the ISBN that I gave you come up?
M- Well, I am sure that it hasn't.
W- Can you check?
M- I would have to go through all 147 titles to do that.
W- Well, did it come up?
M- Do you have the title of the book? I can look that way.
W- Teaching Yourself Spanish
M- Ok I will check it for you.
---------I go and type that in and nothing comes up again---------
M- Nothing is coming up under Teaching Yourself Spanish, I'm afraid.
W- INSTANT SPANISH!
M- Sorry?
W- INSTANT SPANISH!
M- So, the title is Instant Spanish?
W- INSTANT SPANISH, INSTANT SPANISH!
M- Ok, I will try that title.
-----------I try the title, nothing comes up----------------
M- Nothing has come up under that title either, are you sure that is the correct title, as our system needs to have the exact title or author to find a match.
W- Teach Yourself Instant Spanish.
M- Ok, let me try that.
--------------finally, success!!!!-------------------
M- Ok, there are 5 different options. One is a book, one is a book on tape and 3 are old editions, but we can't get them in anymore.
W- Did one have the ISBN I gave you?
M- No
W- Well, what are the books?
-------------I tell her, and we agree on the book---------------------
M- Ok, so, we don't have that book in stock, but we can order it.
W- Oh, my friend told me I could get it from WHShit (I love this saying)
M- Well, I am sure that some shops have it in stock, but by ordering it you are still getting it from us. Do you want to order it?
W- Yeah, go on.
M- Ok, you will have to pay over the phone now.
W- I can't do that.
M- I am sorry, but if you can't pay over the phone, you will have to come into the shop and order it.
W- Can't you just order it for me now?
M- No, I am sorry we can't.
W- Ok, lemme just confirm that it is a book with a cd.
-----------I check, and it isn't--------------------
M- The book and the book on tape are sold seperately, they do not come in a pack.
W- Yes they do.
M- Well, perhaps they do, but we do not sell them in a pack.
W- They do come in a pack, I saw them there.
M- Well, we can't get them in a pack. Only seperate.
W- Ok
M- So you still want to order the book? You have to pay now though.
W- I want both.
M- Ok
W- I really don't want to pay now
M- Well, I am sorry, but you have to.
W- Can't you just order it for me and I will pay later?
M- I have already told you, you have to pay now.
W- Ok, lemme get my card.
--------I wait about 3 minutes..no lie while she rummages----------
W- Oh my!
M-.....?
W- Gotta pay...I don't wanna pay.....gotta pay
M-....?
W- Oh no! I can't find my card. Can I still order it?
M- No
W- The card number is******
----OK, she siad she couldn't find her card and 2 seconds later let rip the number---
-----also, she didn't give me a chance to get her details or go to the payment screen before she started to read her card number------errrgh!
M- Sorry, but you have to wait until I get your details and go to the payment screen.
W- Oh, I thought you ordered it already.
M- I did but I need your details...hol..........
W- My name is *****
M- .........d on a minute
M- Ok, first, last name and telephone number blah blah blah..........
M- Just give me a minute to get to the payment screen
-----she gives me her card number and expiration date----------
M- Does your card have a start date or an issue number?
W- 3876....
M- No, does it have a start date or an issue number?
W. I don't have an issue number (said like issue numbers were for squares and she, clearly, was not one of them)
M- Ok what is the start date?
W- *****
M- Ok, everything is done and your order should be here by Wedensday.
W- I hope it went through.
-----------now it gets fun!-----------
M- It did.
W- Are you sure? Did you check?
M- I didn't have the CHECK, it went through.
W- So the book was ordered?
M- Yes
W- Are you sure?
Me- yes
W- And the payment went through?
M- Yes
W- Are you sure? Did you check?
M- Again, I don't have to check, I know it went through, as I have the reciept here.
W- I just want you to make sure because I need the book.
M- Everything went through.
W- Are you sure that you checked the ISBN I gave you?
M- Yes,I checked it.
W- Maybe you typed it in wrong or read it wrong.
M- No, I didn't
W- How can you know? Will you check it again?
M- There is no point of me checking again as I have already checked it 3 times and I can read and type (sometimes not on here!), thanks.
W- I just need to be sure, you know.
M- yeah
W- So, when is the book in?
M- Wedensday
W- Now, give me all the information and your name.
M- Excuse me?
W- I want all the information please.
M- What information?
W- ISBN of each book, reciept number, order number, price, exact name of the books, size.....blah blah.
M- Okaaaayyyy? Give me one......................
W- Ok, what is the exact name and ISBN?
M- .........minute to get back to the screen.
W- Excuse me, are you there?
M- Yes, I just had to get back to the screen to get you the information.
W- What?! You erased my order already? hahaha (she laughed)
M- No, I didn't erase your order, I had to go off the order screen when you paid.
W- I don't believe that!
Ok, give me the information.
----------I read the info and after each bit, she asks if I am sure about 2 times each-------------
W- And your name?
M- Why do you need my name?
W- For the records, so if anything goes wrong, I know who to talk to and who ordered the books.
M- Jaime
W- And when I come to get the book, do I call first?
M- It would be helpful, in case there is a problem and it doesn't come in on time.
W- And who do I ask for?
M- Anyone in the book department
W- I should ask for you?
M- No, anyone in the Books department
W- And when I come to pick it up, do I ask for you?
M- No, no need for that, just tell someone at the Books till
W- Are you sure?
M- (I am very annoyed.....if she doesn't believe anything I say, why bother?) I am sure of everything. I know what I am doing and know how to do my job.
W- Ok, bye bye.
oh my god! I know this sounds boring and inane, but believe me, this woman drove me up a wall with her questions and insinuating that I didn't know what the hell I was doing. And she was so slow at talking, I was on the phone almost 40 minutes with her. No joke.
Not the best story ever, but there you go.
Ugh!
M= Me
W= Annoying Woman
M- Can I help you?
W- Yes, I want to know if you have a book in stock.
M- Ok, do you have the ISBN?
W- Yes, it is *********
M- Ok, I will check for you, hold on one moment
--------I go and type the ISBN in 3 times, and nothing comes up at all---------
M- Sorry, but nothing is coming up under the ISBN, do you have the..........
W- But that is the ISBN that I have!
M- Well, nothing is coming up under that ISBN, do you have the title or author?
W- The author is *******
M- Ok, I will try the author.
-------------I go and try the author, but 147 titles come up------------
M- I have over a hundred titles for that author, can you tell me the title of the book?
W- Did the ISBN that I gave you come up?
M- Well, I am sure that it hasn't.
W- Can you check?
M- I would have to go through all 147 titles to do that.
W- Well, did it come up?
M- Do you have the title of the book? I can look that way.
W- Teaching Yourself Spanish
M- Ok I will check it for you.
---------I go and type that in and nothing comes up again---------
M- Nothing is coming up under Teaching Yourself Spanish, I'm afraid.
W- INSTANT SPANISH!
M- Sorry?
W- INSTANT SPANISH!
M- So, the title is Instant Spanish?
W- INSTANT SPANISH, INSTANT SPANISH!
M- Ok, I will try that title.
-----------I try the title, nothing comes up----------------
M- Nothing has come up under that title either, are you sure that is the correct title, as our system needs to have the exact title or author to find a match.
W- Teach Yourself Instant Spanish.
M- Ok, let me try that.
--------------finally, success!!!!-------------------
M- Ok, there are 5 different options. One is a book, one is a book on tape and 3 are old editions, but we can't get them in anymore.
W- Did one have the ISBN I gave you?
M- No
W- Well, what are the books?
-------------I tell her, and we agree on the book---------------------
M- Ok, so, we don't have that book in stock, but we can order it.
W- Oh, my friend told me I could get it from WHShit (I love this saying)
M- Well, I am sure that some shops have it in stock, but by ordering it you are still getting it from us. Do you want to order it?
W- Yeah, go on.
M- Ok, you will have to pay over the phone now.
W- I can't do that.
M- I am sorry, but if you can't pay over the phone, you will have to come into the shop and order it.
W- Can't you just order it for me now?
M- No, I am sorry we can't.
W- Ok, lemme just confirm that it is a book with a cd.
-----------I check, and it isn't--------------------
M- The book and the book on tape are sold seperately, they do not come in a pack.
W- Yes they do.
M- Well, perhaps they do, but we do not sell them in a pack.
W- They do come in a pack, I saw them there.
M- Well, we can't get them in a pack. Only seperate.
W- Ok
M- So you still want to order the book? You have to pay now though.
W- I want both.
M- Ok
W- I really don't want to pay now
M- Well, I am sorry, but you have to.
W- Can't you just order it for me and I will pay later?
M- I have already told you, you have to pay now.
W- Ok, lemme get my card.
--------I wait about 3 minutes..no lie while she rummages----------
W- Oh my!
M-.....?
W- Gotta pay...I don't wanna pay.....gotta pay
M-....?
W- Oh no! I can't find my card. Can I still order it?
M- No
W- The card number is******
----OK, she siad she couldn't find her card and 2 seconds later let rip the number---
-----also, she didn't give me a chance to get her details or go to the payment screen before she started to read her card number------errrgh!
M- Sorry, but you have to wait until I get your details and go to the payment screen.
W- Oh, I thought you ordered it already.
M- I did but I need your details...hol..........
W- My name is *****
M- .........d on a minute
M- Ok, first, last name and telephone number blah blah blah..........
M- Just give me a minute to get to the payment screen
-----she gives me her card number and expiration date----------
M- Does your card have a start date or an issue number?
W- 3876....
M- No, does it have a start date or an issue number?
W. I don't have an issue number (said like issue numbers were for squares and she, clearly, was not one of them)
M- Ok what is the start date?
W- *****
M- Ok, everything is done and your order should be here by Wedensday.
W- I hope it went through.
-----------now it gets fun!-----------
M- It did.
W- Are you sure? Did you check?
M- I didn't have the CHECK, it went through.
W- So the book was ordered?
M- Yes
W- Are you sure?
Me- yes
W- And the payment went through?
M- Yes
W- Are you sure? Did you check?
M- Again, I don't have to check, I know it went through, as I have the reciept here.
W- I just want you to make sure because I need the book.
M- Everything went through.
W- Are you sure that you checked the ISBN I gave you?
M- Yes,I checked it.
W- Maybe you typed it in wrong or read it wrong.
M- No, I didn't
W- How can you know? Will you check it again?
M- There is no point of me checking again as I have already checked it 3 times and I can read and type (sometimes not on here!), thanks.
W- I just need to be sure, you know.
M- yeah
W- So, when is the book in?
M- Wedensday
W- Now, give me all the information and your name.
M- Excuse me?
W- I want all the information please.
M- What information?
W- ISBN of each book, reciept number, order number, price, exact name of the books, size.....blah blah.
M- Okaaaayyyy? Give me one......................
W- Ok, what is the exact name and ISBN?
M- .........minute to get back to the screen.
W- Excuse me, are you there?
M- Yes, I just had to get back to the screen to get you the information.
W- What?! You erased my order already? hahaha (she laughed)
M- No, I didn't erase your order, I had to go off the order screen when you paid.
W- I don't believe that!
Ok, give me the information.----------I read the info and after each bit, she asks if I am sure about 2 times each-------------
W- And your name?
M- Why do you need my name?
W- For the records, so if anything goes wrong, I know who to talk to and who ordered the books.
M- Jaime
W- And when I come to get the book, do I call first?
M- It would be helpful, in case there is a problem and it doesn't come in on time.
W- And who do I ask for?
M- Anyone in the book department
W- I should ask for you?
M- No, anyone in the Books department
W- And when I come to pick it up, do I ask for you?
M- No, no need for that, just tell someone at the Books till
W- Are you sure?
M- (I am very annoyed.....if she doesn't believe anything I say, why bother?) I am sure of everything. I know what I am doing and know how to do my job.
W- Ok, bye bye.
oh my god! I know this sounds boring and inane, but believe me, this woman drove me up a wall with her questions and insinuating that I didn't know what the hell I was doing. And she was so slow at talking, I was on the phone almost 40 minutes with her. No joke.
Not the best story ever, but there you go.
Ugh!
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