I worked at Best Buy 4 years ago in Home Theater. I loved it there, except the management. I finished college and got a job. More disposable income means more Best Buy money. For those of you familiar with Rewards Zone, to give you an idea of how much I am there, I have I have gotten $500 back in those $5 coupons. Most of the local employees at the 3 stores I frequent know me on sight, and the guys at the one near work know me by name.
A year and a half ago I bought a Samsung DVD surround system in a box. I knew the system, and it was exactly what I wanted. Because it was a floor model I got the 4 year PSP (service plan). 2 months ago I brought it in because it was skipping and randomly pausing. A week and a half later they called me to come get it. I asked what was wrong. They told me that it was just dusty inside and they gave it a cleaning. Great. I invested $100 in a service plan so you can use a $10 can of air to clean it for me. Wonderful. I take it home. It seems to work better, but still occasionally has a problem. Over the past few weeks that problem has gotten so bad that it will not even make it through one movie without locking up, forcing me to turn it off and back on. I took it in a week and a half ago to be serviced again. I told them that apparently the cleaning did not fix the problem. I told them that the problem does not start for about 45 minutes into the disk. I told them that I would inspect the laser drive track for damage / wear. The guy said “well, it does look pretty dusty”. The fact that there is a pre-determined amount of time with no problems means that it is not dust again.
I get a call last night “I am the tech that was given your DVD player. I am done with it, apparently it was just dusty inside, so I gave it a good cleaning. It is all set to go.”
I made the following speech. “I told you when I dropped it off that it was not dust because the problem did not occur in the first 45 minutes of play. Did you test it beyond a few seconds of play…no…I thought not. I bought it a year and a half ago. 2 months ago, or 16 months since purchase, you did a cleaning because it was dusty to the point of not working. I have had it 2 months since then and it is now worse than the first time I brought it to you. Are you trying to tell me that in the past 2 months it has dusted at my house more than the first 16 months? Are you trying to tell me that the dust levels in my house have increased by %800 in the last two months? No. I thought not. How about this. Rather than stopping at the first thing you notice that may possibly be the problem, but I think we have clearly established that it is not, how about you actually investigate what the problem IS. How about you find what is broken and you fix it. I paid you to fix my electronics. If I wanted someone to dust, I would hire a maid. You are not a maid. You are an electronics repair department. How about you repair some electronics.”
He said that he thinks that he can investigate more.
A year and a half ago I bought a Samsung DVD surround system in a box. I knew the system, and it was exactly what I wanted. Because it was a floor model I got the 4 year PSP (service plan). 2 months ago I brought it in because it was skipping and randomly pausing. A week and a half later they called me to come get it. I asked what was wrong. They told me that it was just dusty inside and they gave it a cleaning. Great. I invested $100 in a service plan so you can use a $10 can of air to clean it for me. Wonderful. I take it home. It seems to work better, but still occasionally has a problem. Over the past few weeks that problem has gotten so bad that it will not even make it through one movie without locking up, forcing me to turn it off and back on. I took it in a week and a half ago to be serviced again. I told them that apparently the cleaning did not fix the problem. I told them that the problem does not start for about 45 minutes into the disk. I told them that I would inspect the laser drive track for damage / wear. The guy said “well, it does look pretty dusty”. The fact that there is a pre-determined amount of time with no problems means that it is not dust again.
I get a call last night “I am the tech that was given your DVD player. I am done with it, apparently it was just dusty inside, so I gave it a good cleaning. It is all set to go.”
I made the following speech. “I told you when I dropped it off that it was not dust because the problem did not occur in the first 45 minutes of play. Did you test it beyond a few seconds of play…no…I thought not. I bought it a year and a half ago. 2 months ago, or 16 months since purchase, you did a cleaning because it was dusty to the point of not working. I have had it 2 months since then and it is now worse than the first time I brought it to you. Are you trying to tell me that in the past 2 months it has dusted at my house more than the first 16 months? Are you trying to tell me that the dust levels in my house have increased by %800 in the last two months? No. I thought not. How about this. Rather than stopping at the first thing you notice that may possibly be the problem, but I think we have clearly established that it is not, how about you actually investigate what the problem IS. How about you find what is broken and you fix it. I paid you to fix my electronics. If I wanted someone to dust, I would hire a maid. You are not a maid. You are an electronics repair department. How about you repair some electronics.”
He said that he thinks that he can investigate more.
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