I think I should start posting more of my interactions with this customer. Let's call him Tim (since that's the name I've apparently used for him before.) He's irritating and sometimes amusing. He's an old fart who's starting to get senile. I think he's starting to realize it, too. One of his daughters is supposed to be coming in from out of state next week to help him move into an assisted living place. Which, at this point, I think would be the best option for him.
I talked about him before here and here.
Today, he called up with this issue:
Tim: Can you tell me who I pay for my phone?
Me: I can look it up on your checking account. ... I don't see a phone company, but your internet provider is <ISP>. Maybe you get your phone through them?
Tim: Yeah, <ISP>. I need to call them because I'm not getting any sound.
Me: Are you calling me on your cell phone?
Tim: What?
Me: Did you call me on your cell phone or your house phone?
Tim: Oh, I'm on my house phone.
Me: Ok... so what's not getting sound?
Tim: My tv!
Me: Oh! Well, you'll need to call <ISP> to help you with that.
Tim: Do you have a phone number for them?
Me: It's not listed on the payment on your checking account. Do you have a bill?
Tim: I don't know where it is. I've had this issue with them before, you know. <rambles a bit>
Me: Here, let me look online for a customer service number. <Googles. Finds it.> Ok. Here's the number. <xxx-xxx-xxxx>
Tim: <reads number back> What is this for?
Me: That's <ISP>'s customer service number.
Tim: Yeah, I've got no sound. And it's Friday. I can't go through the weekend without sound!
Me: Ok. Call them. They'll help you out.
I finally get him off the phone, and not two minutes later he calls back and gets CW. I hear her mention his name and ISP. I go over and whisper "Is that Tim? I just gave him ISP's phone number!" So she transfers him to me.
Tim: I tried calling this number, but she said it was <name close to bank name, but not quite>.
Me: Did you call your ISP at that number I gave you?
Tim: You gave me this number.
Me: Right. You need to call that number, and they'll help you with your tv.
Tim: ...alright. I've had trouble with them before...
Me: You said that earlier. Give them a call. They'll help you.
Tim: Ok...
He hasn't called back since, so he must have either gotten hold of them or realized he had his tv muted.
I talked about him before here and here.
Today, he called up with this issue:
Tim: Can you tell me who I pay for my phone?
Me: I can look it up on your checking account. ... I don't see a phone company, but your internet provider is <ISP>. Maybe you get your phone through them?
Tim: Yeah, <ISP>. I need to call them because I'm not getting any sound.
Me: Are you calling me on your cell phone?
Tim: What?
Me: Did you call me on your cell phone or your house phone?
Tim: Oh, I'm on my house phone.
Me: Ok... so what's not getting sound?
Tim: My tv!
Me: Oh! Well, you'll need to call <ISP> to help you with that.
Tim: Do you have a phone number for them?
Me: It's not listed on the payment on your checking account. Do you have a bill?
Tim: I don't know where it is. I've had this issue with them before, you know. <rambles a bit>
Me: Here, let me look online for a customer service number. <Googles. Finds it.> Ok. Here's the number. <xxx-xxx-xxxx>
Tim: <reads number back> What is this for?
Me: That's <ISP>'s customer service number.
Tim: Yeah, I've got no sound. And it's Friday. I can't go through the weekend without sound!
Me: Ok. Call them. They'll help you out.
I finally get him off the phone, and not two minutes later he calls back and gets CW. I hear her mention his name and ISP. I go over and whisper "Is that Tim? I just gave him ISP's phone number!" So she transfers him to me.
Tim: I tried calling this number, but she said it was <name close to bank name, but not quite>.
Me: Did you call your ISP at that number I gave you?
Tim: You gave me this number.
Me: Right. You need to call that number, and they'll help you with your tv.
Tim: ...alright. I've had trouble with them before...
Me: You said that earlier. Give them a call. They'll help you.
Tim: Ok...
He hasn't called back since, so he must have either gotten hold of them or realized he had his tv muted.
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