Lets do a count for today:
Guest doesn't understand that non-refundable means non-refundable: 1
Guest calls hotel to ask for information while "looking at the website" and said information is right in front of their face on the website: 2
Guest can't figure out how to print a boarding pass: 3
Coworker disappears for 20+ minutes with no explanation: 2
Guest asks why we need a card because they paid for the room online: 1
"I don't know what a browser is!": 1
(I haven't even been here an hour yet! Send Help! Or Coffee!)
EDIT: Updated the count and more fun from today
Guest upset because our shuttle hasn't come pick them up but didn't call us: 1
Central calls to ask for information that is clearly listed in the terms and conditions for certain package deals
Guest upset that they weren't given information on how to connect to wifi (they lost their instructions): 1
Guest shows up at wrong hotel: 2
Coworker gets personal call on work phone: 2
Guest doesn't understand that non-refundable means non-refundable: 1
Guest calls hotel to ask for information while "looking at the website" and said information is right in front of their face on the website: 2
Guest can't figure out how to print a boarding pass: 3
Coworker disappears for 20+ minutes with no explanation: 2
Guest asks why we need a card because they paid for the room online: 1
"I don't know what a browser is!": 1
(I haven't even been here an hour yet! Send Help! Or Coffee!)
EDIT: Updated the count and more fun from today
Guest upset because our shuttle hasn't come pick them up but didn't call us: 1
Central calls to ask for information that is clearly listed in the terms and conditions for certain package deals
Guest upset that they weren't given information on how to connect to wifi (they lost their instructions): 1
Guest shows up at wrong hotel: 2
Coworker gets personal call on work phone: 2
Comment